Customer Service Specialist - Romanian speaking

CHEP; Warszawa; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package with annual

Life insurance

Career growth & opportunities

Shares in CHEP/Brambles

Job summary

CHEP seeks a Customer Service Specialist in Warsaw to handle incoming calls, queries and complaints with timely, high-quality responses. You will onboard new customers, support them via myCHEP, process orders and resolve invoicing issues.

Fluency in English and Romanian is required, along with experience in Customer Service, Supply Chain or FMCG. This hybrid role requires in-office presence in Warsaw twice per week and offers long-term growth and a competitive salary with annual bonus.

Qualifications

• Experience in Customer Service, Supply Chain, or FMCG.
• Fluency in English and Romanian.
• Team player with ability to work autonomously.

Responsibilities

• Provide professional and courteous responses to all calls/queries/complaints.
• Follow up on customer queries and service requests promptly.
• Investigate and resolve customer enquiries (audit, financial, account health, logistics, reporting).
• On-board new customers including myCHEP training and provide ongoing support.
• Maintain customer relations and admin support via systems (myCHEP), phone and email.
• Process customer orders and declarations accurately; resolve credit/invoicing queries.
• Perform joint customer visits with Account Managers if necessary.
• Provide analytical data to internal stakeholders and support on account queries.
• Participate in department projects and identify root causes.

Skills

English

Romanian

CEE language

Job description

This role requires presence in our Warsaw office twice per week

** YOUR MISSION ** – WHAT WILL YOU DO? **

• Professional & courteous response to all incoming calls/queries/complaints from customers in a timely manner and with high quality standard
• Prompt and efficient follow-up of customer queries & service requests
• Ensure the investigation and resolution of customer enquiries (audit, financial, account health, logistic, reporting etc) and complex issues with minimal delay
• On-board new customers including myCHEP training
• Ongoing myCHEP support to customers
• Maintain customer relations and admin support to all customers via systems (myCHEP), phone and email
• Process customer orders and declarations accurately
• Resolve credit, invoicing and pricing queries. Raise credit notes, manual invoices if needed
• Perform joint customer visits with Account Managers if necessary
• Actively work to understand CHEP’s business functions, systems and products to be able to provide first time query resolution and excellent service to customers
• Understand all CHEP systems and the use of data within those systems
• Provide (to the internal stakeholders) analytical data and support on specific account queries and query findings (including maintaining updates related to account structure)
• Participation in/leading current department (cross departmental) projects and other tasks as delegated by the Manager.
• Identifying problems and undertake root-cause analysis

** WHAT WE ARE LOOKING FOR **:

• Fluency in English and Romania language, any other CEE language is a plus
• Experience in Customer Service, Supply Chain, or FMCG
• Team player with the ability to work on own initiative and autonomously

** WHAT WE OFFER **

• Competitive salary package with annual bonus
• Additional life insurance
• Long term, international career growth & opportunities
• Options to purchase CHEP/Brambles shares