Advanced Retail Professional 1

Joinimagine; Warszawa; On-site; PLN 26,000 - 38,000; Full time

Job summary

adidas flagship store in Warsaw seeks a motivated Retail Sales Associate to engage customers, apply advanced selling techniques, and drive sales while upholding visual and operational standards.

You will train teammates, maintain an appealing store environment, and ensure accurate cash handling. English skills and fluent local language are required, with at least 6 months in sports/fashion retail.

Qualifications

• Minimum 6 months’ retail experience in sports/fashion with a customer focus.
• Strong product, retail and industry understanding.
• Basic numeracy and literacy with strong verbal communication.

Responsibilities

• Meet or exceed store targets using available resources.
• Provide excellent customer service and apply advanced selling techniques.
• Train selected team members and share customer service best practices.
• Maintain visual merchandising and housekeeping standards.
• Assist with deliveries and replenishment to keep products available.
• Process sales transactions accurately and securely.

Skills

Customer service

Advanced selling

English (intermediate)

Local language fluency

Team collaboration

Job description

PURPOSE & IMPACT ON ORGANIZATION:

Contributes to meeting or exceeding store sales and KPI targets by:

• Building an emotional connection with customers and living the Brand Values
• Serving and selling to customers and conscientiously executing store operations
• Using his/her expertise and experience to provide feedback and support to selected team members

KEY RESPONSIBILITIES:

• Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Shares his/her customer service experience and trains selected team members to fine-tune their service skills
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
• Guides and trains selected members of the team on basic core and seasonal product knowledge
• Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
• Complies with store policies and procedures to maintain a safe shopping and working environment
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Minimizes loss by actively maintaining sales floor awareness while serving customers
• Collaborates productively and respectfully with team members to meet or exceed store goals
• Makes himself/herself available to support other team members when needed
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

AUTHORITIES:

• Not applicable

KEY RELATIONSHIPS:

• Customers
• Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Intermediate speaker of English and fluent local language
• Advanced Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)

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