Advanced Retail Professional 1

adidas; Warszawa; On-site; PLN 34,000 - 52,000; Full time

Job summary

adidas in Warszawa is seeking a dedicated Retail Sales Associate to help meet store targets by delivering exceptional customer service and brand‑aligned shopping experiences. You will support stock replenishment, merchandise presentation, and teamwork while applying advanced selling techniques.

The role requires at least 6 months in sports/fashion retail, good numeracy and English/Polish communication, and a passion for the adidas culture.

Qualifications

• Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)

Responsibilities

• Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Shares customer service experience and trains selected team members to fine-tune their service skills
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
• Guides and trains selected members of the team on basic core and seasonal product knowledge
• Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
• Complies with store policies and procedures to maintain a safe shopping and working environment
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Minimizes loss by actively maintaining sales floor awareness while serving customers
• Collaborates productively and respectfully with team members to meet or exceed store goals
• Makes himself/herself available to support other team members when needed
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Skills

English (intermediate)

Polish (fluent)

Retail expertise

Job description

Contributes to meeting or exceeding store sales and KPI targets by:

• Building an emotional connection with customers and living the Brand Values
• Serving and selling to customers and conscientiously executing store operations
• Using his/her expertise and experience to provide feedback and support to selected team members

KEY RESPONSIBILITIES:

• Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Shares his/her customer service experience and trains selected team members to fine-tune their service skills
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
• Guides and trains selected members of the team on basic core and seasonal product knowledge
• Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
• Complies with store policies and procedures to maintain a safe shopping and working environment
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Minimizes loss by actively maintaining sales floor awareness while serving customers
• Collaborates productively and respectfully with team members to meet or exceed store goals
• Makes himself/herself available to support other team members when needed
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

AUTHORITIES:

• Not applicable

KEY RELATIONSHIPS:

• Customers
• Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Intermediate speaker of English and fluent local language
• Advanced Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)

#ItStartsWithYou

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
– Culture Starts With People, It Starts With You –
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.