Shop Assistant

adidas; Warszawa; On-site; PLN 48,000 - 64,000; Full time

Job summary

adidas is recruiting a Brand Customer Service Ambassador to join its store team in Poland. You will inspire loyalty to the Brand and assist customers with confidence, while upholding adidas’ Attitude and Values on the sales floor.

Use product knowledge to highlight features and benefits, support store operations, and ensure transactions are processed quickly and accurately. Fluent Polish and intermediate English are required, along with basic numeracy and communication skills.

Qualifications

• Fluent speaker of local language and intermediate speaker of English.
• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom, and the sales floor
• Perform all store operations in a safe, effective, and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Job description

Contribute to meeting or exceeding store sales and profit targets by:

Passionately inspiring consumer loyalty to the Brand

Effectively serving and selling to customers

Diligently executing store operations

KEY RESPONSIBILITIES:

Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them

Execute the Brand Customer Service standards to meet or exceed customers’ expectations

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

Use Seasonal Brand and product knowledge effectively during sales interactions

Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand

Adhere to all established policies and procedures

Execute and maintain established Visual Merchandising and In-Store Communication standards

Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor

Complete cash register transactions quickly and accurately

Minimize loss in both, the stockroom, and the sales floor

Perform all store operations in a safe, effective, and efficient manner

Collaborate productively and respectfully with team members

Complete all applicable training programs and effectively apply the learning on the job

Seek coaching and learning opportunities to continually improve your performance

AUTHORITIES:

Not Applicable

KEY RELATIONSHIPS:

Customers

Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

Fluent speaker of local language and intermediate speaker of English

MINIMUM QUALIFICATIONS:

Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment

Basic numeracy, literacy, and verbal communication skills

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

Culture Starts With People, It Starts With You

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.