Senior Shop Assistant

adidas; Wrocław; On-site; PLN 39,000 - 54,000; Part time

Job summary

adidas in Wrocław is seeking a customer-focused retail associate to help meet store sales targets and contribute to a positive Brand experience. You will engage customers, demonstrate product knowledge, and support shop-floor operations with energy and professionalism.

You will train teammates, apply advanced selling techniques, and maintain an attractive store environment. Polish fluency with English at an intermediate level is expected, along with a minimum 6 months in sports/fashion retail.

Qualifications

• Minimum 6 months' work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills

Responsibilities

• Is aware of store targets and actively works to meet or exceed these by using all resources available inside and outside of the store
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Shares customer service experience and trains selected team members to refine their service skills
• Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
• Guides and trains selected team members on basic core and seasonal product knowledge
• Maintains an appealing, easy-to-shop environment by executing visual merchandising and housekeeping standards
• Complies with store policies to maintain a safe environment
• Ensures product offers are available by assisting with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Minimizes loss by maintaining sales floor awareness while serving customers
• Collaborates with team members to meet or exceed store goals
• Makes himself/herself available to support others
• Communicates a desire to learn and seizes opportunities for development and performance

Skills

Customer service

Sales skills

Product knowledge

Communication

Job description

Contributes to meeting or exceeding store sales and KPI targets by:

Building an emotional connection with customers and living the Brand Values

Serving and selling to customers and conscientiously executing store operations

Using his/her expertise and experience to provide feedback and support to selected team members

KEY RESPONSIBILITIES:

Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store

Identifies improvement opportunities and communicates suggestions to store management to drive commercial success

Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model

Shares his/her customer service experience and trains selected team members to fine-tune their service skills

Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category

Guides and trains selected members of the team on basic core and seasonal product knowledge

Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards

Complies with store policies and procedures to maintain a safe shopping and working environment

Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor

Completes sales transactions quickly and accurately while adhering to cash protection procedures

Minimizes loss by actively maintaining sales floor awareness while serving customers

Collaborates productively and respectfully with team members to meet or exceed store goals

Makes himself/herself available to support other team members when needed

Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

Fluent speaker of Polish and intermediate speaker of English

Advanced Retail Professional Competencies

MINIMUM QUALIFICATIONS:

Minimum 6 months' work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding

Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. - Culture Starts With People, It Starts With You - By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.