ADMINISTRATOR TIER 2 SUPPORT MS 365

Security Masters; Warszawa; Hybrid; PLN 67,000 - 95,000; Full time

Benefits offered by this job

Performance bonus

Weekend/holiday pay

Microsoft 365 training

Certification courses

Laptop and software provided

Friendly team

Job summary

Security Masters in Warsaw seeks an Administrator to join our Tier 2 Support team. You'll handle complex Microsoft 365 and Windows 10/11 incidents, diagnose issues, and improve client environments.

You'll work in a hybrid model (approx. 2 days remote, 3 days on-site/at clients) and collaborate with Tier 1. The role offers a competitive net monthly salary (6,000–8,500 PLN) plus performance bonuses and growth opportunities.

Qualifications

• Minimum 2 years of IT support or Microsoft 365 administration.
• Experience with MS 365 licenses: Business Basic, Standard, Premium.
• Ability to work within SLA and document efficiently.

Responsibilities

• Admin and Tier 2 support for clients — mainly within Microsoft 365 and Windows 10/11 environments.
• Diagnosing and resolving issues, escalating incidents, and ensuring SLA compliance.
• Creating documentation and instructions for recurring and complex tasks.
• Reporting completed work — weekly and monthly.
• Conducting internal trainings / user support sessions for Microsoft 365 products.
• Direct collaboration with clients via Teams, phone, or on-site — ensuring timeliness and quality.

Skills

IT support

Microsoft 365

SLA compliance

Communication

Documentation

Tools

Microsoft 365 Admin Console

Windows 10/11

Job description

Location: Warsaw (hybrid model: approx. 2 daysremote, 3 days on-site/at clients)

Form of cooperation: B2B or Contract of mandate

Salary: 6,000 – 8,500 PLN net/month
+performance bonus

As an Administrator in Tier 2 Support, you will become a key contactpoint for more complex requests and technical issues. You will beresponsible for diagnosing and resolving incidents in Microsoft 365environments, assisting clients with service configuration andmaintenance, and collaborating with Tier 1 to ensure top-qualityservice. Your role is not only about solving problems but also aboutbuilding a stable and secure IT environment for our clients.

Your responsibilities:

• Administration and Tier 2 support for clients — mainly withinMicrosoft 365 and Windows 10/11 environments.


• Diagnosing and resolving issues, escalating incidents, and ensuringSLA compliance.


• Creating documentation and instructions for recurring and complextasks.


• Reporting completed work — weekly and monthly.


• Conducting internal trainings / user support sessions for Microsoft365 products.


• Direct collaboration with clients via Teams, phone, or on-site —ensuring timeliness and quality.

What we expect from you:

• At least 2 years of experience in IT support / Microsoft 365administration.


• Knowledge of MS 365 licenses: Business Basic, Standard, Premium —confidence in working with them.


• Ability to work within SLA procedures, report, and documentefficiently.


• Good communication — clear, concise, and solution-oriented.


• Basic knowledge of Mac, iOS, and Linux systems is a plus.

What we offer:

• Stable employment and transparent terms of cooperation.


• Salary aligned with experience + performance and quality bonuses.


• Additional weekend/holiday work — 200% pay (approx. once perquarter, only for critical projects).


• Professional growth – Microsoft 365 training, certification courses,mentoring – access to courses worth 30,000 PLN (MS-900, MS-100,AZ-900, and more).


• Modern work tools: laptop, software, and expert support.


• Friendly environment – a close-knit team, openness to ideas, andreal influence on projects.