Administrator ds Wsparcia Klienta (CIS Administrator with Italian)

E79 Poland SSC; Łódź; On-site; PLN 56,000 - 89,000; Full time

Job summary

United Parcel Service, Inc. in Łódź, Poland, is seeking a customer service specialist to handle Italian-language billing queries and related tasks.

The role requires strong Italian writing skills and good English, with the ability to manage multiple tasks under time pressure. A fixed-term contract is offered, with opportunities to contribute to internal reporting and data management, in a multinational setting.

Qualifications

• Proficiency in Italian, especially in writing.
• Proficiency in English.
• Excellent communication skills and ability to handle multiple tasks.

Responsibilities

• Resolve customer queries via email regarding billing, invoices and credit notes.
• Provide customers with information and possible solutions.
• Perform general administrative tasks (e.g., reporting, database updates).

Skills

Italian (written)

English (spoken/written)

Strong communications

Time management

Problem solving

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

What would you do on a daily basis?

• Resolving customer queries sent via email regarding billing, invoices, credit notes
• Providing customers with necessary information and possible solutions
• General administrative tasks (e.g. Creating reports, fulfilling data base)

We expect from applicants:

• Very Good Italian (especially in writing)
• Good English
• Strong communications skills
• Ability to work under time pressure and to deal with multiple tasks
• Soft skills (problem analysis, problem solving, good decision making)
• At least 6 months employment track at current position in UPS (for internal candidates only)

Employee Type: Fixed Term (Na czas określony)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.