Administrative Specialist, Customer Support

E79 Poland SSC; Łódź; On-site; PLN 61,000 - 84,000; Full time

Benefits offered by this job

Stable contract

Social benefits

Wellbeing program

Training platform

Work equipment

International environment

Job summary

UPS Poland SSC is seeking a customer service professional in Łódź to handle general admin tasks and respond to delivery-related inquiries. The role involves resolving customer questions via calls and emails within a fast-paced environment.

The successful candidate will demonstrate fluent English, strong communication skills, and the ability to multitask with poise under pressure. We offer a stable contract, a comprehensive benefits package, wellbeing programs, and training opportunities within

Qualifications

• Very good English.
• Strong communications skills and ability to manage multiple tasks.
• Ability to work under time pressure.
• Soft skills: problem analysis, problem solving, good decision making.

Responsibilities

• General administrative tasks.
• Resolving customer queries regarding package deliveries.
• Dealing with customer complaints via phones or e-mails.

Skills

English

Strong communication

Time pressure

Problem analysis

Problem solving

Decision making

Multitasking

Job description

UPS Poland SSC is seeking a customer service professional in Łódź to handle general admin tasks and respond to delivery-related inquiries. The role involves resolving customer questions via calls and emails within a fast-paced environment.

The successful candidate will demonstrate fluent English, strong communication skills, and the ability to multitask with poise under pressure. We offer a stable contract, a comprehensive benefits package, wellbeing programs, and training opportunities within