ERN Administrator (m/f/x)

E79 Poland SSC; Łódź; On-site; PLN 61,000 - 84,000; Full time

Benefits offered by this job

Stable contract

Social benefits

Wellbeing program

Training platform

Work equipment

International environment

Job summary

UPS Poland SSC is seeking a customer service professional in Łódź to handle general admin tasks and respond to delivery-related inquiries. The role involves resolving customer questions via calls and emails within a fast-paced environment.

The successful candidate will demonstrate fluent English, strong communication skills, and the ability to multitask with poise under pressure. We offer a stable contract, a comprehensive benefits package, wellbeing programs, and training opportunities within

Qualifications

• Very good English.
• Strong communications skills and ability to manage multiple tasks.
• Ability to work under time pressure.
• Soft skills: problem analysis, problem solving, good decision making.

Responsibilities

• General administrative tasks.
• Resolving customer queries regarding package deliveries.
• Dealing with customer complaints via phones or e-mails.

Skills

English

Strong communication

Time pressure

Problem analysis

Problem solving

Decision making

Multitasking

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

• General administrative tasks
• Resolving customer queries regarding package deliveries
• Dealing with customer complaints via phones or e-mails

We expect from applicants

• Very good English
• Strong communications skills
• Ability to work under time pressure
• Soft skills: problem analysis, problem solving, good decision making
• Ability to deal with multiple tasks
• At least six months employment track at current position in UPS (for internal candidates only)

What we offer

• Stable employment based on an employment contract
• Social benefit package (including sport package, life insurance, health care, pension scheme, co-financing of corrective glasses, additional social benefits)
• Wellbeing program - access to a platform of emotional support and coaching for our employees and their families
• Access to a training platform enabling the development of various competences
• Full training and support of the team after the implementation period
• Equipment for work
• Gaining valuable professional experience in an international environment
• Using foreign language in daily business contacts
• Employee referral programPossibility to get involved and develop your passions by participating in employee committees (charity initiatives, sports committee, employee newsletter, etc.)

Employee Type: Fixed Term (Na czas określony)

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.