Account Receivable Process Coordinator

Cognizant; Wrocław; Hybrid; PLN 89,000 - 134,000; Full time

Benefits offered by this job

Multisport Card

LuxMed healthcare

Life insurance

Job summary

Cognizant in Wrocław is seeking an Account Receivable Process Coordinator to support day-to-day operations of the Collections team. You will act as first contact for operational questions and escalations while helping the team achieve goals and maintain high-quality standards.

The role emphasizes ownership, cross-functional collaboration with Quality, AR, AE, and Clients, plus coaching and continuous improvement mindset.

Qualifications

• 2+ years of experience in Collections, Accounts Receivable, or Order-to-Cash operations.
• Knowledge of collection processes, quality controls, and KPIs.
• Experience with cross-functional stakeholders (Quality, AR, AE, Clients).
• Strong data analysis and reporting capabilities.
• Excellent communication and escalation handling skills.

Responsibilities

• Coordinate daily Collections activities and priorities.
• Monitor team performance and identify areas needing attention.
• Address performance gaps and support colleagues to improve results.
• Be the first point of contact for operational issues and escalations.
• Ensure adherence to collection processes and procedures.
• Prepare reports, team statistics, and performance updates.
• Support onboarding and knowledge sharing within the team.
• Handle complex collection cases and provide process guidance.
• Collaborate with the Team Leader on process improvements.

Skills

Data analysis

Effective communication

Coaching and feedback

Problem-solving

Prioritization under pressure

Education

BSc degree

Job description

About the Role

We are looking for an Account Receivable Process Coordinator to support the day-to-day operations of the Collections team. This role is a great opportunity for an experienced Collections or Accounts Receivable professional who enjoys taking ownership, supporting colleagues, and ensuring processes run smoothly. You will work closely with the Team Leader, acting as a first point of contact for operational questions and escalations, while helping the team achieve its goals and maintain high-quality standards.

Key Responsibilities

• Support daily coordination of Collections activities and priorities.
• Monitor team performance and highlight areas requiring attention.
• Follow up on performance gaps and support team members in improving results.
• Act as the first point of contact for operational issues and escalations.
• Ensure collection processes and procedures are followed consistently.
• Assist in preparing reports, team statistics, and performance updates.
• Support onboarding and knowledge sharing within the team.
• Handle complex collection cases and provide process guidance.
• Cooperate with the Team Leader on process improvements and operational initiatives.

Requirements:

• Min. 2+ years of experience in Collections, Accounts Receivable, or Order‑to‑Cash operations.
• BSc. Degree is a must
• Strong understanding of collection processes, quality controls, and KPIs.
• Experience working with cross‑functional stakeholders (Quality, AR, AE, Clients).
• Performance and data analysis skills
• Effective communication and escalation handling
• Coaching and feedback delivery
• Problem‑solving and continuous improvement mindset
• Ability to manage multiple priorities in a fast‑paced environment

What we offer

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits
• Open-minded and multinational environment
• Opportunity to be part of a global organization focused on development
• Professional development and a clear career path
• Training & development opportunities