AR Process Coordinator – Collections Ops Lead

Cognizant; Wrocław; Hybrid; PLN 89,000 - 134,000; Full time

Benefits offered by this job

Multisport Card

LuxMed healthcare

Life insurance

Job summary

Cognizant in Wrocław is seeking an Account Receivable Process Coordinator to support day-to-day operations of the Collections team. You will act as first contact for operational questions and escalations while helping the team achieve goals and maintain high-quality standards.

The role emphasizes ownership, cross-functional collaboration with Quality, AR, AE, and Clients, plus coaching and continuous improvement mindset.

Qualifications

• 2+ years of experience in Collections, Accounts Receivable, or Order-to-Cash operations.
• Knowledge of collection processes, quality controls, and KPIs.
• Experience with cross-functional stakeholders (Quality, AR, AE, Clients).
• Strong data analysis and reporting capabilities.
• Excellent communication and escalation handling skills.

Responsibilities

• Coordinate daily Collections activities and priorities.
• Monitor team performance and identify areas needing attention.
• Address performance gaps and support colleagues to improve results.
• Be the first point of contact for operational issues and escalations.
• Ensure adherence to collection processes and procedures.
• Prepare reports, team statistics, and performance updates.
• Support onboarding and knowledge sharing within the team.
• Handle complex collection cases and provide process guidance.
• Collaborate with the Team Leader on process improvements.

Skills

Data analysis

Effective communication

Coaching and feedback

Problem-solving

Prioritization under pressure

Education

BSc degree

Job description

Cognizant in Wrocław is seeking an Account Receivable Process Coordinator to support day-to-day operations of the Collections team. You will act as first contact for operational questions and escalations while helping the team achieve goals and maintain high-quality standards.

The role emphasizes ownership, cross-functional collaboration with Quality, AR, AE, and Clients, plus coaching and continuous improvement mindset.