Account Receivable Process Coordinator

Cognizant Technology Solutions Poland Sp. z o.o.; Wrocław; Hybrid; PLN 80,000 - 110,000; Full time

Job summary

Cognizant Technology Solutions Poland Sp. z o.o. is seeking an Account Receivable Process Coordinator to support day-to-day Collections operations in a hybrid work setup in Poland. The role focuses on ownership, supporting colleagues, and ensuring processes run smoothly.

You will work with Team Leader as first point of contact for escalations, monitor performance, and help maintain high-quality standards while handling multiple priorities in a fast-paced environment.

Qualifications

• Min. 2+ years of experience in Collections, Accounts Receivable, or Order-to-Cash operations.
• BSc. Degree is a must.
• Strong understanding of collection processes, quality controls, and KPIs.
• Experience working with cross-functional stakeholders (Quality, AR, AE, Clients).
• Performance and data analysis skills.
• Effective communication and escalation handling.
• Coaching and feedback delivery.
• Problem-solving and continuous improvement mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support daily coordination of Collections activities and priorities.
• Monitor team performance and highlight areas requiring attention.
• Follow up on performance gaps and support team members in improving results.
• Act as the first point of contact for operational issues and escalations.
• Ensure collection processes and procedures are followed consistently.
• Assist in preparing reports, team statistics, and performance updates.
• Support onboarding and knowledge sharing within the team.
• Handle complex collection cases and provide process guidance.
• Cooperate with the Team Leader on process improvements and operational initiatives.

Skills

Collections/AR/O2C experience

Cross-functional collaboration

Performance and data analysis

Effective communication

Coaching and feedback

Problem solving

Multitasking in fast-paced environment

Education

BSc degree

Job description

Requirements:

• Min. 2+ years of experience in Collections, Accounts Receivable, or Order-to-Cash operations.
• BSc. Degree is a must.
• Strong understanding of collection processes, quality controls, and KPIs.
• Experience working with cross-functional stakeholders (Quality, AR, AE, Clients).
• Performance and data analysis skills.
• Effective communication and escalation handling.
• Coaching and feedback delivery.
• Problem-solving and continuous improvement mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Work model: Hybrid (10 days per months at the office) in Poland

About the Role

We are looking for an Account Receivable Process Coordinator to support the day-to-day operations of the Collections team. This role is a great opportunity for an experienced Collections or Accounts Receivable professional who enjoys taking ownership, supporting colleagues, and ensuring processes run smoothly.

You will work closely with the Team Leader, acting as a first point of contact for operational questions and escalations, while helping the team achieve its goals and maintain high-quality standards.

Key Responsibilities:

• Support daily coordination of Collections activities and priorities.
• Monitor team performance and highlight areas requiring attention.
• Follow up on performance gaps and support team members in improving results.
• Act as the first point of contact for operational issues and escalations.
• Ensure collection processes and procedures are followed consistently.
• Assist in preparing reports, team statistics, and performance updates.
• Support onboarding and knowledge sharing within the team.
• Handle complex collection cases and provide process guidance.
• Cooperate with the Team Leader on process improvements and operational initiatives.