Account Manager Poland (m/w/d)

Hallomarta; Gdańsk; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Commissions

Office in Berlin

Two days remote per week

Vacation 21–26 days

International team

Job summary

marta is seeking an Account Manager (m/f/d) in Poland to acquire and manage your own client base. You will advise caregivers who have expressed interest, build your pipeline, and support transitions and emergencies.

You will be the main contact for caregivers, conduct satisfaction surveys, share best practices, and collaborate with international teams. Polish (C2) is required, plus English or German, and familiarity with Salesforce, Pipedrive, or HubSpot is a plus.

Qualifications

• Initial experience in account management or sales.
• Friendly, outbound calling approach appreciated.
• Knowledge of customer care or live-in care is a plus.

Responsibilities

• No cold calling; advise caregivers who expressed interest, build pipeline.
• Discuss care assignments with caregivers and support transitions and emergencies.
• Independently manage caregiver base and be main contact during assignments.
• Maintain regular contact with caregivers and conduct satisfaction surveys.
• Provide best practices for conflict resolution to caregivers.
• Collaborate with international teams.
• Offer feedback to improve internal processes and customer experience.

Skills

Account management

Sales

Phone calls

Communication

Polish (C2)

English or German

Tools

Salesforce

Pipedrive

HubSpot

Job description

About the Job

Are you looking for a new challenge in a fast-growing, exciting, and dynamic environment? Do you want your work to make a real social impact? Then join marta! As anAccount Manager, you will be responsible for acquiring and managing your own client base. Not only will you have the opportunity to make a real difference, but you will also benefit from attractive commissions. To expand our team, we are looking for an Account Manager (m/f/d) – in Poland, starting immediately.

Was marta tut

Your Role in our team

• No cold calling! You advise caregivers who have expressed interest and build your own pipeline.
• You discuss possible care assignments with caregivers and support them with transitions and emergencies.
• You independently manage your caregiver base and act as their main point of contact throughout their assignment.
• You maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist.
• You provide best practices for conflict resolution to caregivers.
• You collaborate closely with our international teams.
• To continuously improve internal processes and customer experience, you provide constructive feedback based on your experiences.

Your Profile

• You have gained initial experience in account management, sales, or live in care.
• You enjoy making phone calls, and with your friendly demeanor, you easily convince caregivers to join marta.
• You are known for your personable, open, and communicative personality.
• You have a winner’s mentality: You are ready to learn quickly, push things forward, and go the extra mile for yourself and your team.
• You speak Polish fluently (C2) and either good English or German
• Experience with systems like Salesforce, Pipedrive, or HubSpot is an additional advantage.

Why marta?

• Purpose: You work on an important and interesting mission: the digital transformation of a significant industry in Europe - the need to effectively manage the demographic changes
• Work Environment: We offer you a beautiful office in the heart of Berlin with state-of-the-art facilities and everything you need to work efficiently.
• Flexibility: Want a change of scenery? In addition to our Berlin office, we also have locations inBonn, Lithuania, Romania, and Poland.
• Events: Alongside our legendary company parties, we host regular team events.
• Home Office Policy: You have the opportunity to work from home up to two days per week.
• Health & Wellbeing: You receive 21 - 26 days of vacation per year, and we provide everything you need in the office to keep you comfortable and energized.
• Career & Development: Become part of an international team of 70+ employees, with regular feedback sessions and exciting growth and learning opportunities.

Sounds like the perfect job for you?
We look forward to your application and getting to know you!

marta is an equal opportunity employer and values diversity. We strive to create a friendly, safe, and inclusive environment for all our employees, regardless of ethnicity, gender identity and expression, sexual orientation, abilities, physical appearance, socioeconomic background, marital status, age, or religion (or lack thereof). When applying, we focus only on your experience and motivation. You decide which additional personal details you want to share (e.g., photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.

Even if you don’t meet 100% of the requirements, we encourage you to apply!