Account Manager

Wolt - English; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Wolt is seeking an Account Manager based in Kraków or the surrounding area to build strong partnerships and deliver exceptional service. You will drive growth by turning data and insights into opportunities, while maintaining a service-first mindset.

You'll collaborate with marketing and partnerships teams to plan campaigns, run reviews, and propose joint growth plans. The role requires fluent Polish and English, strong relationship skills, and a proactive, analytic approach to optimize partner

Qualifications

• Experience in account or partnership management with a services mindset.
• Strong track record with performance metrics and data-informed decisions.
• Fluent in Polish and English with excellent relationship-building skills.

Responsibilities

• Manage partner relationships and identify growth opportunities through data and insights.
• Collaborate with marketing to plan and execute campaigns with restaurant partners.
• Prepare regular business reviews and develop joint growth plans with partners.
• Analyse operational and commercial metrics to improve partner performance and customer experience.
• Lead discussions around campaigns, investments and initiatives creating long-term value.
• Help partners adopt new tools, features and best practices.

Skills

Account management

Partnership management

Performance metrics

Analytical skills

CRM systems

Polish and English

Tools

Looker

Power BI

CRM software

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced and strategic account manager with a true 'service first' mindset who is based in Kraków or in the surrounding area? Does a varied and challenging role in one of Europe's fastest-growing companies interest you? If so, then we'd love to chat!

What you'll be doing

We're looking for an Account Manager who is passionate about building strong partnerships and delivering great service. You are commercially aware and enjoy identifying opportunities to support partner growth through data, insights, and collaboration.

You feel comfortable having business-oriented conversations and approaching topics such as campaigns, investments, and growth opportunities in a collaborative way. At the same time, you're a team player who enjoys contributing and values a hands-on, supportive environment.

Day-to-day in this role you'll be:

• Supporting partners in leveraging marketing and growth solutions to help maximize their business potential on the platform.
• Working closely with the marketing team to plan and execute campaigns together with restaurant partners.
• Preparing regular business reviews (monthly and quarterly), sharing performance insights, identifying opportunities, and building joint growth plans.
• Analysing operational and commercial metrics to identify trends, address challenges, and propose data-driven solutions that improve partner performance and customer experience.
• Leading collaborative discussions and negotiations around campaigns, marketing investments, and initiatives that create long-term value.
• Helping partners in adopting new tools, features, and operational best practices.
• Staying up to date with local market trends, customer preferences, and competitor activity to strengthen partner presence.

Our humble expectations

• Solid experience in account management, partnership management, or a similar partner-facing role.
• Experience working with performance metrics, marketing solutions, or growth initiatives is a plus
• Strong relationship-building skills and fluency in both Polish and English.
• Commercially aware and comfortable working in sales-driven environments.
• Strong analytical skills with experience in performance metrics; familiarity with tools like Looker or Power BI is a plus.
• Well-structured, detail-oriented, and proactive in managing partner relationships and priorities.
• Well-structured, detail-oriented, and proactive, with a collaborative, hands-on approach.
• Experience with CRM systems and a genuine passion for food and developing the best restaurants in town will both be an advantage.

The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met.

This position is not eligible for consideration for an equity/RSU grant.

Poland Pay Range

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.