Account Director: AI Revenue Growth & Partnerships

Fetcherr; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Professional development

Job summary

Fetcherr seeks a high-caliber Account Director to manage strategic client relationships and drive commercial outcomes across multiple verticals. You will be the primary liaison, translating client goals into actionable plans and coordinating with internal teams to deliver on commitments.

The role requires strong relationship management, English fluency with Italian; travel to Genoa for client meetings is expected. A dynamic, tech-forward environment awaits.

Qualifications

• 10 years of experience in a client-facing commercial role (customer success, account management, or partnerships).
• Strong execution skills to drive complex initiatives across functions.
• Proven track record delivering results with multiple stakeholders.
• Excellent relationship management at multiple organizational levels.
• Fluent English and native Italian are required.
• Experience with enterprise clients is advantageous.

Responsibilities

• Serve as day-to-day contact for strategic clients and ensure high satisfaction.
• Translate client needs into actionable plans aligned with Fetcherr's capabilities.
• Own execution of client initiatives and ensure timely delivery.
• Identify opportunities to drive additional value through product adoption and cross-sell.
• Support contract renewals and commercial discussions with internal teams.
• Coordinate with Product, Program, Tech, Support, and Data Science for delivery.
• Monitor client performance metrics and provide insights for improvement.
• Represent client voice to influence product development and services.

Skills

Client relationship management

Cross-functional collaboration

Strategic thinking

Executive communication

Data analysis

Travel willingness

Education

Bachelor's degree in Business/Economics/Aviation Management

Master's degree (a plus)

Job description

Fetcherr seeks a high-caliber Account Director to manage strategic client relationships and drive commercial outcomes across multiple verticals. You will be the primary liaison, translating client goals into actionable plans and coordinating with internal teams to deliver on commitments.

The role requires strong relationship management, English fluency with Italian; travel to Genoa for client meetings is expected. A dynamic, tech-forward environment awaits.