Account Director

Fetcherr; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Professional development

Job summary

Fetcherr seeks a high-caliber Account Director to manage strategic client relationships and drive commercial outcomes across multiple verticals. You will be the primary liaison, translating client goals into actionable plans and coordinating with internal teams to deliver on commitments.

The role requires strong relationship management, English fluency with Italian; travel to Genoa for client meetings is expected. A dynamic, tech-forward environment awaits.

Qualifications

• 10 years of experience in a client-facing commercial role (customer success, account management, or partnerships).
• Strong execution skills to drive complex initiatives across functions.
• Proven track record delivering results with multiple stakeholders.
• Excellent relationship management at multiple organizational levels.
• Fluent English and native Italian are required.
• Experience with enterprise clients is advantageous.

Responsibilities

• Serve as day-to-day contact for strategic clients and ensure high satisfaction.
• Translate client needs into actionable plans aligned with Fetcherr's capabilities.
• Own execution of client initiatives and ensure timely delivery.
• Identify opportunities to drive additional value through product adoption and cross-sell.
• Support contract renewals and commercial discussions with internal teams.
• Coordinate with Product, Program, Tech, Support, and Data Science for delivery.
• Monitor client performance metrics and provide insights for improvement.
• Represent client voice to influence product development and services.

Skills

Client relationship management

Cross-functional collaboration

Strategic thinking

Executive communication

Data analysis

Travel willingness

Education

Bachelor's degree in Business/Economics/Aviation Management

Master's degree (a plus)

Job description

Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul. While Fetcherr initially focused on the airline industry, the company is now expanding into additional verticals, bringing its dynamic AI-driven optimization capabilities to new industries such as travel, mobility, retail, e-commerce, and beyond.

We're seeking a highly motivated and client-focused Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:

• Exceptional client satisfaction.
• Commercial performance.
• Alignment between Fetcherr's product suite and each client's business objectives.

Key Responsibilities

• Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement.
• Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr's capabilities.
• Own execution of client initiatives and projects, ensuring action items are driven to completion, stakeholders remain aligned, and commitments are delivered on time.
• Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
• Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
• Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
• Represent the client's voice internally to influence product development and service enhancements.
• Willingness to travel frequently to Genoa, Italy for client meetings, QBRs, and on-site engagements (approximately twice a month).

Requirements

• 10 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
• Strong execution skills with a demonstrated ability to drive complex initiatives from planning through delivery in a cross-functional environment.
• Proven track record of getting things done, managing multiple stakeholders, and ensuring accountability across teams.
• Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
• Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
• Analytical thinker with the ability to derive insights from data and drive strategic conversations.
• Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
• Native Italian speaker with full professional proficiency in English — a must.
• Bachelor's degree in Business, Economics, Aviation Management, or a related field. A Master's degree is a plus.
• Experience in Ferry, Cruises, Container Shipping, or logistics is a strong advantage.
• Experience working with enterprise clients – advantage.

What Fetcherr Offers

• Competitive salary and performance-based incentives.
• A comprehensive benefits package, including professional development opportunities.
• The opportunity to work with cutting-edge AI technology across multiple industries.
• Flexible work options, including remote opportunities.
• A collaborative and inclusive workplace culture.
• Join Fetcherr and help shape the future of AI-driven revenue optimization through innovation and partnership.