Account Manager, AI SaaS Growth & Success

Fonio; Warszawa; Hybrid; PLN 240,000 - 305,000; Full time

Benefits offered by this job

On-site in Warsaw

Top equipment of your choice

Short decision-making paths

Job summary

Fonio in Warsaw is seeking an Account Executive to manage our existing customer accounts and be the primary contact across the lifecycle. You will focus on increasing value delivered by our AI phone assistant, expanding use cases, and identifying additional potential through upsell and renewals.

You will regularly run review and discovery conversations, analyze usage, and demonstrate how our AI can automate processes and deliver measurable impact.

Qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding; you're highly AI-savvy
• Structured working style, ownership mindset, and customer focus
• Native-level Polish, confident in calls, reviews & demos

Responsibilities

• Manage existing customer accounts and act as primary contact across the lifecycle
• Drive upsell, expansions, and renewals within the portfolio
• Regularly run review, discovery and upsell conversations
• Analyze usage and demonstrate how AI can automate processes and deliver measurable impact
• Collaborate with Customer Success, Product and Marketing

Skills

SaaS sales

Account management

Customer success

AI-savvy

Polish language

CRM

Tools

CRM software

Job description

Fonio in Warsaw is seeking an Account Executive to manage our existing customer accounts and be the primary contact across the lifecycle. You will focus on increasing value delivered by our AI phone assistant, expanding use cases, and identifying additional potential through upsell and renewals.

You will regularly run review and discovery conversations, analyze usage, and demonstrate how our AI can automate processes and deliver measurable impact.