24/7 Network Operations & Incident Analyst

BULL-IT SOLUTIONS LTD; Polska; In loco; PLN 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

BULL-IT SOLUTIONS LTD is seeking a Network Engineer to provide 24x7 monitoring, troubleshooting, and incident management for day-to-day network operations. The role focuses on maintaining network availability, identifying connectivity issues, and coordinating with internal and external support teams for timely resolution.

You will monitor devices, perform MPLS and LAN/WAN troubleshooting, log and resolve incidents, and ensure SLA/KPI compliance while maintaining accurate documentation.

Competenze

• 3–5 years of experience in Network Operations or similar support environments.
• Experience working in a 24x7 shift-based support organization is preferred.
• Customer-facing support experience is highly desirable.

Mansioni

• Monitor network devices, links, alarms, and overall network availability.
• Perform basic MPLS troubleshooting and handle customer-reported network issues.
• Troubleshoot LAN, WAN, and Enterprise routing and switching problems.
• Conduct first-level diagnosis of network alarms and connectivity problems.
• Create, update, track, resolve, and close incident tickets.
• Escalate complex incidents to L2/L3 and other support teams when required.
• Coordinate with technical teams for incident resolution and ensure SLA/KPI compliance.
• Validate network services after restoration and ensure proper ticket closure.
• Maintain accurate troubleshooting notes and operational documentation.

Conoscenze

CCNA

Global enterprise support

Descrizione del lavoro

BULL-IT SOLUTIONS LTD is seeking a Network Engineer to provide 24x7 monitoring, troubleshooting, and incident management for day-to-day network operations. The role focuses on maintaining network availability, identifying connectivity issues, and coordinating with internal and external support teams for timely resolution.

You will monitor devices, perform MPLS and LAN/WAN troubleshooting, log and resolve incidents, and ensure SLA/KPI compliance while maintaining accurate documentation.