24/7 Network Operations Center Analyst | Incident Response Pro

U.S. Bank; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

U.S. Bank is seeking a Network Operations Center Analyst to support event management, monitoring, and incident resolution for a 24/7 operation. The role involves analyzing network events, managing production systems, and coordinating with engineering and support teams.

The candidate will work with IT staff to implement new hardware/software, maintain service levels, and participate in shift-based schedules. Strong communication and collaboration are essential for success.

Qualifications

• Associate's degree or equivalent work experience.
• At least 3 years of experience with data center operating environment and production systems.
• Understanding of IT systems management and hardware infrastructure.

Responsibilities

• Analyze, diagnose and resolve IT incidents.
• Manage production systems to ensure efficient processing.
• Collaborate with IT staff to develop solutions and ensure availability of production and on-line systems.
• Participate in major incident bridges and outage response.
• Provide clear communication during outages and status updates.

Skills

Network troubleshooting

Incident diagnosis

Production systems

On-call support

Communication skills

Operational monitoring

Education

Associate's degree or equivalent

Tools

Kibana

Cisco ThousandEyes

CA Spectrum

ServiceNow

Infoblox

Job description

U.S. Bank is seeking a Network Operations Center Analyst to support event management, monitoring, and incident resolution for a 24/7 operation. The role involves analyzing network events, managing production systems, and coordinating with engineering and support teams.

The candidate will work with IT staff to implement new hardware/software, maintain service levels, and participate in shift-based schedules. Strong communication and collaboration are essential for success.