Junior Network Engineer - German

BULLIT MANAGEMENT SERVICES LIMITED; Polska; In loco; PLN 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

BULLIT MANAGEMENT SERVICES LIMITED is seeking a Network Engineer to provide 24x7 monitoring, troubleshoot incidents, and ensure network availability across global enterprise environments. You will monitor devices and links, perform basic MPLS and LAN/WAN troubleshooting, and coordinate with internal and external teams for timely resolutions.

Ideal candidates have CCNA or equivalent certification, 3–5 years in Network Operations, and strong English communication.

Competenze

• Experience in 24x7 shift-based support environments.
• Customer-facing support experience is highly desirable.
• CCNA or equivalent networking certification is preferred.
• English language skills at B2 level required.

Mansioni

• Monitor network devices, links, alarms, and overall network availability.
• Troubleshoot basic MPLS, LAN, WAN, and enterprise routing and switching issues.
• Perform first-level diagnosis of network alarms and connectivity problems.
• Create, update, track, resolve, and close incident tickets.
• Escalate complex incidents to L2/L3 and coordinate with teams for resolution.
• Ensure incidents meet SLAs and KPIs; document troubleshooting steps.

Conoscenze

Network monitoring

Troubleshooting

Incident management

MPLS basics

LAN/WAN

Shift work

Formazione

CCNA or equivalent networking certification

Descrizione del lavoro

We are looking for a Network Engineer to provide 24x7 monitoring support day-to-day network operations, monitoring, troubleshooting, and incident management. The engineer will be responsible for maintaining network availability, identifying connectivity issues, and coordinating with internal and external support teams for timely resolution.

• Monitor network devices, links, alarms, and overall network availability.
• Perform basic MPLS troubleshooting and handle customer-reported network issues.
• Perform basic troubleshooting of LAN, WAN, Enterprise customer routing, and switching issues.
• Perform first-level diagnosis of network alarms and connectivity problems.
• Underlay and overlay L1 operations support.
• Create, update, track, resolve, and close incident tickets.
• Troubleshoot known network faults and standard operational issues.
• Escalate complex incidents to L2/L3, vendor, carrier, or other support teams when required.
• Coordinate with different technical teams for incident resolution.
• Monitor incidents and ensure compliance with agreed SLAs and KPIs.
• Perform basic network health checks before and after planned changes.
• Support incidents, problems, and change management activities.
• Validate network services after restoration and ensure proper ticket closure.
• Maintain accurate troubleshooting notes and operational documentation.
• Ensure proper shift handover for open or ongoing incidents.
• Support 24x7 network operations where required.

Preferred Qualifications:

• CCNA or equivalent networking certification.
• Experience supporting global enterprise customers.

Professional Experience:

3 to 5 years of experience in Network Operations or similar support environments.

• Experience working in a 24x7 shift-based support organization is preferred.
• Customer-facing support experience is highly desirable.

Language Skills:

• English: Minimum B2 level.
• Strong verbal and written communication skills in both languages.