Network Support Engineer

iXceed Solutions; Polska; In loco; PLN 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

iXceed Solutions is seeking a Network Engineer to provide 24x7 monitoring, troubleshooting, and incident management for enterprise networks in Poland. You will monitor devices and links, perform basic MPLS/LAN/WAN troubleshooting, and coordinate with internal and external teams to resolve incidents.

The role requires 3–5 years in Network Operations or similar support, CCNA or equivalent certification, and strong English and Polish communication skills.

Competenze

• 3–5 years in Network Operations or similar support environments.
• Experience supporting global enterprise customers.
• Experience in a 24x7 shift-based support environment is a plus.
• Strong verbal and written communication in English and Polish.

Mansioni

• Monitor network devices, links, alarms, and overall availability.
• Troubleshoot MPLS, LAN/WAN, and enterprise routing/switching issues.
• Perform first-level diagnosis of network incidents and propagate to L2/L3 or vendors.
• Coordinate with technical teams for incident resolution and maintain SLA/KPI compliance.
• Maintain accurate troubleshooting notes and operational documentation.

Conoscenze

Networking fundamentals

Troubleshooting

Incident management

Shift work

Communication

Formazione

CCNA or equivalent networking certification

Strumenti

Network monitoring tools

Descrizione del lavoro

We are looking for a Network Engineer to provide 24x7 monitoring support day-to-day network operations, monitoring, troubleshooting, and incident management. The engineer will be responsible for maintaining network availability, identifying connectivity issues, and coordinating with internal and external support teams for timely resolution.

• Monitor network devices, links, alarms, and overall network availability.
• Perform basic MPLS troubleshooting and handle customer-reported network issues.
• Perform basic troubleshooting of LAN, WAN, Enterprise customer routing, and switching issues.
• Perform first-level diagnosis of network alarms and connectivity problems.
• Underlay and overlay L1 operations support.
• Create, update, track, resolve, and close incident tickets.
• Troubleshoot known network faults and standard operational issues.
• Escalate complex incidents to L2/L3, vendor, carrier, or other support teams when required.
• Coordinate with different technical teams for incident resolution.
• Monitor incidents and ensure compliance with agreed SLAs and KPIs.
• Perform basic network health checks before and after planned changes.
• Support incidents, problems, and change management activities.
• Validate network services after restoration and ensure proper ticket closure.
• Maintain accurate troubleshooting notes and operational documentation.
• Ensure proper shift handover for open or ongoing incidents.
• Support 24x7 network operations where required.

Preferred Qualifications:

• CCNA or equivalent networking certification.
• Experience supporting global enterprise customers.

Professional Experience:

3 to 5 years of experience in Network Operations or similar support environments.

• Experience working in a 24x7 shift-based support organization is preferred.
• Customer-facing support experience is highly desirable.

Language Skills:

• Strong verbal and written communication skills in both languages.