Virtual Medical Assistant-Communications Specialist

Go Lean Health; Pakistan; On-site; PKR 2,298,000 - 2,519,000; Full time

Job summary

Go Lean Health is seeking a polished Virtual Medical Assistant-Communications Specialist to serve as the voice of the clinic. You will handle patient calls, texts, emails, and scheduling workflows with warmth, calm, and professionalism.

The role requires empathy, organization, and the ability to manage sensitive information in a fast-paced environment. Responsibilities include scheduling, intake collection, follow-ups, reactivation outreach, and ensuring accurate records.

Qualifications

• Excellent spoken English with a neutral accent.
• Strong written communication for SMS, email, and messages.
• Ability to handle high call volume in a fast-paced clinic.
• Reliable high-speed wired internet.
• Must own and work from a Mac OS device.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax messages.
• Schedule, confirm, cancel, and reschedule appointments in MacPractice.
• Maintain accurate patient records and scheduling notes.
• Protect patient privacy and follow HIPAA standards.

Skills

Spoken English

Written communication

Emotional intelligence

Multitasking

Mac OS hardware

Tools

Mac OS device

Job description

Virtual Medical Assistant-Communications Specialist

Practice Type: Chiropractic / Healthcare Clinic Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs Rate: $5/hour with performance-based increase after 6 months Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic. This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows. This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

Answer high-volume inbound patient calls professionally and promptly. Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner. Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice. Prioritize new patient inquiries and referral opportunities before routine rescheduling requests. Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments. Maintain accurate patient records, scheduling notes, and communication documentation. Coordinate with in-office staff to keep the provider schedule full and organized. De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations. Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information. Support missed-call follow-up workflows and communication improvements inside Weave. Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

Excellent spoken English with a clear, easy-to-understand, neutral accent. Strong written communication skills for SMS, email, and patient-facing messages. Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role. Comfortable handling high call volume in a fast-paced clinic environment. Strong patient service mindset, emotional intelligence, and common sense. Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks. Reliable, punctual, and proactive with attendance communication. Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement. Must have reliable high-speed wired internet (LAN) . Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms. Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules. Experience with patient reactivation, new patient conversion, and provider schedule optimization. Prior experience supporting U.S. healthcare clinics.

• VA Mon Tue Wed Thu Fri Sat Sun Hrs/week
• VA 1 7:30-18:00 1-hour break 7:30-14:30 30-min break 7:30-13:00 30-min break 7:30-14:30 30-min break 7:30-13:00 30-min break OFF OFF 32.5
• VA 2 7:30-18:00 1-hour break 7:30-14:30 30-min break 7:30-13:00 30-min break 7:30-14:30 30-min break 7:30-13:00 30-min break OFF OFF 32.5
• VA 3 OFF 14:00-20:30 30-min break 12:30-18:30 30-min break 14:00-20:30 30-min break 12:30-18:30 30-min break 07:30-15:00 30-min break OFF 30
• VA 4 OFF 14:00-20:30 30-min break 12:30-18:30 30-min break 14:00-20:30 30-min break 12:30-18:30 30-min break 07:30-15:0 30-min break OFF 30

Schedule Coverage Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.