Virtual Medical Assistant-Communications Specialist

GoLean Health; Lahore; On-site; PKR 11,464,000 - 13,375,000; Full time

Job summary

GoLean Health seeks a polished Patient Care Communications Specialist to support a growing chiropractic clinic. You will handle high-volume calls, texts, and emails, schedule appointments in MacPractice, and maintain accurate patient records with privacy compliance.

The role requires strong English communication, experience in healthcare support, and flexibility to work Saturdays in a fast-paced environment.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, patient messages.
• Experience as Virtual Medical Assistant or similar healthcare support role.
• Ability to handle high call volume in a fast-paced clinic.
• Own a Mac OS device and have reliable wired internet.
• Flexible to schedule and Saturdays as needed.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and faxes timely and accurately.
• Schedule new patient appointments and collect intake information.
• Manage appointments in MacPractice including confirmations and reschedules.
• Prioritize inquiries and pursue referral opportunities.
• Follow up with inactive or lapsed patients to reactivate.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep schedules full.
• De-escalate scheduling, billing, and insurance questions.
• Protect patient privacy and HIPAA compliance at all times.

Skills

Spoken English

Written communication

High call volume experience

Multitasking

Reliability & punctuality

Mac OS required

Reliable wired internet

Schedule flexibility

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Practice Type

Chiropractic / Healthcare Clinic

Hours

30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate

$5/hour with performance-based increase after 6 months

Schedule Requirement

Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

Key Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information.
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients.
• Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment. Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
• Experience with patient reactivation, new patient conversion, and provider schedule optimization.
• Prior experience supporting U.S. healthcare clinics.

Schedule Coverage

VA Mon Tue Wed Thu Fri Sat Sun Hrs/week VA 1 7:30-18:00 1-hour break 7:30-14:30 30-min break 7:30-13:00 30-min break 7:30-14:30 30-min break 7:30-13:00 30-min break OFF OFF 32.5 VA 2 7:30-18:00 1-hour break 7:30-14:30 30-min break 7:30-13:00 30-min break 7:30-14:30 30-min break 7:30-13:00 30-min break OFF OFF 32.5 VA 3 OFF 14:00-20:30 30-min break 12:30-18:30 30-min break 14:00-20:30 30-min break 12:30-18:30 30-min break 07:30-15:00 30-min break OFF 30 VA 4 OFF 14:00-20:30 30-min break 12:30-18:30 30-min break 14:00-20:30 30-min break 12:30-18:30 30-min break 07:30-15:00 30-min break OFF 30

Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.