Video-Savvy Front Desk & Outreach Specialist

Btfx academy; Pattoki; On-site; PKR 446,000 - 725,000; Full time

Job summary

Btfx Academy is seeking a staff member to support its student outreach and front-desk communication in Lahore. The role blends video-based marketing with reception duties and phone support to help prospective students understand the academy and its programs.

The on-site, full-time position requires confident communication with visitors, comfort appearing in video content, and attentiveness to students and visitors. Excellent phone etiquette and organizational skills are essential.

Qualifications

• Clear spoken communication and a courteous, welcoming manner.
• Confident presenting information on camera for promotional videos.
• Ability to explain academy programs and respond to common inquiries accurately.
• Professional telephone etiquette, active listening, and clear call handling.
• Reception skills, including greeting visitors and managing inquiries calmly.
• Strong interpersonal skills and the ability to build rapport with prospective students.
• Good organization, punctuality, and attention to detail.
• Comfort using a phone and basic office communication tools.
• Ability to coordinate follow-ups and share inquiry details with colleagues.

Responsibilities

• Present the academy and its offerings clearly and professionally in video-based promotional content.
• Welcome visitors, respond to inquiries, and provide helpful information about programs and enrollment.
• Answer incoming calls and guide prospective students through their questions and next steps.
• Communicate inquiries and follow-up needs to the appropriate academy team members.
• Maintain a courteous, organized, and professional reception experience.

Skills

Front-desk communication

Customer service

Phone etiquette

Video presentation

Interpersonal skills

Organization

Education

Intermediate education

Office admin training

Tools

Telephone system

Job description

Btfx Academy is seeking a staff member to support its student outreach and front-desk communication in Lahore. The role blends video-based marketing with reception duties and phone support to help prospective students understand the academy and its programs.

The on-site, full-time position requires confident communication with visitors, comfort appearing in video content, and attentiveness to students and visitors. Excellent phone etiquette and organizational skills are essential.