Enrollment & Student Support Specialist

Fortune Academy of Real Estate; Karachi Division; On-site; PKR 893,000 - 1,339,000; Full time

Benefits offered by this job

Market-competitive base salary

Performance-based incentives andBonuse

Professional training and ongoing-coa

Career growth opportunities and a team

Job summary

Fortune Academy seeks a US-facing inbound sales and student support specialist in Karachi to answer calls, emails, and texts, help prospective students choose programs, enroll, and assist current students with training access.

You will follow up on leads, explain tuition, schedules, payment options, and scholarships, and record activities in the CRM while striving to meet enrollment and satisfaction targets.

Qualifications

• Excellent spoken and written English with confidence speaking to US-based students.
• Strong listening, customer service, and sales skills with clear option explanations.
• Attention to detail and ability to manage multiple inquiries and follow-ups.
• Comfort with CRM software, MS Office, Google Workspace, and web tools.
• Inbound sales or admissions experience preferred; education/healthcare training a plus.
• High school diploma required; Bachelor's preferred.

Responsibilities

• Answer inbound calls, emails, and texts from prospective and current students.
• Explain programs, schedules, tuition, payment options, and scholarships.
• Assist enrollment decisions, guide registration and payment processes.
• Follow up with leads who have not enrolled yet.
• Support current students with course access and account questions; coordinate with teams.
• Record inquiries and enrollment progress in the CRM.
• Meet daily and monthly goals for response times, calls, enrollments, and satisfaction.

Skills

Customer service

Sales

Communication

CRM software

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree in business or related field

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Fortune Academy seeks a US-facing inbound sales and student support specialist in Karachi to answer calls, emails, and texts, help prospective students choose programs, enroll, and assist current students with training access.

You will follow up on leads, explain tuition, schedules, payment options, and scholarships, and record activities in the CRM while striving to meet enrollment and satisfaction targets.