Lahore Onsite Student Support and Enrollment Specialist

Profyd; Lahore; On-site; PKR 446,400 - 781,200; Full time

Benefits offered by this job

Performance-based incentives and bonuses

Monthly rewards for top performers

Clear career growth opportunities

Professional and supportive work environment

Medical benefits

Provident Fund

Job summary

Profyd is looking for a Customer Service Representative in Lahore to handle inquiries from international students and parents. This role involves responding to questions, maintaining CRM records, and ensuring exceptional support through various communication channels.

We offer a full-time position with both day and night shifts available. The job is suitable for graduates, and the salary ranges from PKR 40,000 to 70,000 per month based on experience. Join a professional and supportive environment with opportunities for growth.

Qualifications

• Fresh graduates and undergraduates are encouraged to apply.
• Willingness to work day or night shifts.

Responsibilities

• Handle customer inquiries through calls, chat, WhatsApp, and other channels.
• Understand customer needs and recommend tutoring services.
• Convert leads into enrolments through effective communication.
• Maintain positive relationships with parents and students.
• Conduct regular follow-ups with leads and clients.
• Resolve customer concerns and coordinate with teams.
• Maintain accurate CRM records of leads and follow-ups.
• Monitor customer feedback and report concerns.

Skills

Strong English communication skills (spoken & written)

Persuasion skills

Problem-solving skills

Analytical skills

Basic knowledge of Google Sheets and data entry

Education

Graduate or undergraduate

Tools

Google Sheets

Job description

Profyd is looking for a Customer Service Representative in Lahore to handle inquiries from international students and parents. This role involves responding to questions, maintaining CRM records, and ensuring exceptional support through various communication channels.

We offer a full-time position with both day and night shifts available. The job is suitable for graduates, and the salary ranges from PKR 40,000 to 70,000 per month based on experience. Join a professional and supportive environment with opportunities for growth.