Vendor Operations Coordinator - Fintech & Service Delivery

Techsurge Private Limited; Karachi Division; On-site; PKR 1,000,000 - 1,500,000; Full time

Job summary

Techsurge Private Limited is seeking a Vendor Management professional in Karachi. The role focuses on coordinating with vendors to ensure timely service delivery, monitoring SLAs/KPIs, and collaborating with multiple internal teams to maintain smooth operations in the fintech/banking space.

The ideal candidate has 2+ years of experience in vendor management within banking/fintech, excellent communication, and strong organizational skills to manage complex service delivery and compliance

Qualifications

• Bachelor’s degree in Business Administration, Finance, Management, IT, or a related field.
• 2+ years of relevant vendor management/operations coordination experience in banking or fintech.
• Understanding of SLAs, KPIs, and service delivery standards.
• Experience with stakeholder coordination, issue tracking, reporting and documentation.

Responsibilities

• Coordinate with vendors and service providers to ensure timely and efficient delivery of services.
• Monitor vendor performance against SLAs, KPIs, and contractual commitments.
• Liaise with Operations, IT, Compliance, Procurement, Finance, and Business teams to facilitate delivery.
• Track and follow up on vendor issues, service requests, escalations and complaints until resolution.
• Maintain vendor records, contracts, performance reports and service documentation.

Skills

Vendor management

Stakeholder coordination

Communication skills

Analytical thinking

Time management

Education

Bachelor's degree in Business Administration, Finance, Management, IT, or related field

Tools

MS Office

Job description

Techsurge Private Limited is seeking a Vendor Management professional in Karachi. The role focuses on coordinating with vendors to ensure timely service delivery, monitoring SLAs/KPIs, and collaborating with multiple internal teams to maintain smooth operations in the fintech/banking space.

The ideal candidate has 2+ years of experience in vendor management within banking/fintech, excellent communication, and strong organizational skills to manage complex service delivery and compliance