Coordinator - Vendor Management and Service Delivery

TechSurge Inc; Karachi Division; Vor Ort; PKR 600.000 - 800.000; Vollzeit

Zusammenfassung

TechSurge Inc. is seeking a detail-oriented Vendor Management specialist to coordinate with vendors, monitor SLAs, and ensure compliant service delivery within our banking/fintech operations in Karachi.

The role involves cross-functional collaboration with Operations, IT, Compliance, Procurement, Finance, and business teams to resolve issues and improve processes. You will manage onboarding, due diligence, performance reviews, and reporting, maintaining records and supporting audits, while

Qualifikationen

• Bachelor's degree in a related field required.
• Minimum 2 years in vendor management, service delivery, operations, or coordination in banking/fintech.
• Knowledge of SLAs, KPIs, and service delivery standards.
• Experience with vendor onboarding, due diligence, and performance reviews.
• Strong communication and interpersonal skills.
• Excellent coordination and follow-up abilities.
• Analytical and problem-solving skills.
• Detail-oriented and organized with multitasking ability.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Aufgaben

• Coordinate with vendors and service providers to ensure timely service delivery.
• Monitor vendor performance against SLAs, KPIs, and contracts.
• Liaise with Operations, IT, Compliance, Procurement, Finance, and Business teams.
• Track and follow up on vendor issues, service requests, escalations, and complaints.
• Maintain vendor records, contracts, performance reports, and service documentation.
• Assist in vendor onboarding, evaluation, due diligence, and reviews.
• Prepare reports on vendor performance and status.
• Ensure vendors comply with banking/fintech standards.
• Coordinate vendor review meetings and action trackers.
• Identify service delivery gaps and opportunities for improvement.
• Support audits with vendor documentation.
• Communicate escalations of critical service disruptions or risks.

Kenntnisse

Vendor management

Stakeholder coordination

Service delivery

Reporting

Documentation

Communication

Attention to detail

Ausbildung

Bachelor's Degree

Tools

MS Office

Excel

Word

PowerPoint

Jobbeschreibung

Job Requirement

Experience: 1-2 Years

Industry: Banking / Financial Services / Fintech

Department: Operations / Vendor Management

Job Type: Full-Time Onsite (DHA Phase 6, Karachi)

Key Responsibilities

• Coordinate with vendors and service providers to ensure timely and efficient delivery of services.
• Monitor vendor performance against agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.
• Liaise with internal departments, including Operations, IT, Compliance, Procurement, Finance, and Business teams, to facilitate smooth service delivery.
• Track and follow up on vendor-related issues, service requests, escalations, and complaints until resolution.
• Maintain vendor records, contracts, performance reports, service documentation, and other relevant databases.
• Assist in vendor onboarding, evaluation, due diligence, and periodic performance reviews.
• Prepare regular reports on vendor performance, service delivery status, pending issues, and operational challenges.
• Ensure vendors comply with organizational policies, regulatory requirements, and applicable banking/fintech standards.
• Coordinate periodic vendor review meetings and maintain minutes of meetings and action trackers.
• Identify service delivery gaps and highlight opportunities for process improvement.
• Support internal and external audits by providing vendor-related documentation and records.
• Ensure timely communication and escalation of critical service disruptions or operational risks.

Required Qualifications & Experience

• Bachelor's Degree in Business Administration, Finance, Management, IT, or a related field.
• Minimum 2 years of relevant experience in vendor management, service delivery, operations, or coordination within the banking or fintech industry.
• Understanding of vendor management processes, SLAs, KPIs, and service delivery standards.
• Familiarity with banking operations, digital financial services, payment systems, or fintech operations will be an advantage.
• Experience in stakeholder coordination, issue tracking, reporting, and documentation.
• Strong communication and interpersonal skills.
• Excellent coordination and follow-up abilities.
• Good analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively with cross-functional teams.
• Professional approach to vendor relationship management and issue resolution.