Vendor Operations Coordinator: Service Delivery & SLAs

TechSurge Inc; Karachi Division; On-site; PKR 600,000 - 800,000; Full time

Job summary

TechSurge Inc. is seeking a detail-oriented Vendor Management specialist to coordinate with vendors, monitor SLAs, and ensure compliant service delivery within our banking/fintech operations in Karachi.

The role involves cross-functional collaboration with Operations, IT, Compliance, Procurement, Finance, and business teams to resolve issues and improve processes. You will manage onboarding, due diligence, performance reviews, and reporting, maintaining records and supporting audits, while

Qualifications

• Bachelor's degree in a related field required.
• Minimum 2 years in vendor management, service delivery, operations, or coordination in banking/fintech.
• Knowledge of SLAs, KPIs, and service delivery standards.
• Experience with vendor onboarding, due diligence, and performance reviews.
• Strong communication and interpersonal skills.
• Excellent coordination and follow-up abilities.
• Analytical and problem-solving skills.
• Detail-oriented and organized with multitasking ability.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Coordinate with vendors and service providers to ensure timely service delivery.
• Monitor vendor performance against SLAs, KPIs, and contracts.
• Liaise with Operations, IT, Compliance, Procurement, Finance, and Business teams.
• Track and follow up on vendor issues, service requests, escalations, and complaints.
• Maintain vendor records, contracts, performance reports, and service documentation.
• Assist in vendor onboarding, evaluation, due diligence, and reviews.
• Prepare reports on vendor performance and status.
• Ensure vendors comply with banking/fintech standards.
• Coordinate vendor review meetings and action trackers.
• Identify service delivery gaps and opportunities for improvement.
• Support audits with vendor documentation.
• Communicate escalations of critical service disruptions or risks.

Skills

Vendor management

Stakeholder coordination

Service delivery

Reporting

Documentation

Communication

Attention to detail

Education

Bachelor's Degree

Tools

MS Office

Excel

Word

PowerPoint

Job description

TechSurge Inc. is seeking a detail-oriented Vendor Management specialist to coordinate with vendors, monitor SLAs, and ensure compliant service delivery within our banking/fintech operations in Karachi.

The role involves cross-functional collaboration with Operations, IT, Compliance, Procurement, Finance, and business teams to resolve issues and improve processes. You will manage onboarding, due diligence, performance reviews, and reporting, maintaining records and supporting audits, while