Coordinator - Vendor Management and Service Delivery

Techsurge Private Limited; Karachi Division; Vor Ort; PKR 1.000.000 - 1.500.000; Vollzeit

Zusammenfassung

Techsurge Private Limited is seeking a Vendor Management professional in Karachi. The role focuses on coordinating with vendors to ensure timely service delivery, monitoring SLAs/KPIs, and collaborating with multiple internal teams to maintain smooth operations in the fintech/banking space.

The ideal candidate has 2+ years of experience in vendor management within banking/fintech, excellent communication, and strong organizational skills to manage complex service delivery and compliance

Qualifikationen

• Bachelor’s degree in Business Administration, Finance, Management, IT, or a related field.
• 2+ years of relevant vendor management/operations coordination experience in banking or fintech.
• Understanding of SLAs, KPIs, and service delivery standards.
• Experience with stakeholder coordination, issue tracking, reporting and documentation.

Aufgaben

• Coordinate with vendors and service providers to ensure timely and efficient delivery of services.
• Monitor vendor performance against SLAs, KPIs, and contractual commitments.
• Liaise with Operations, IT, Compliance, Procurement, Finance, and Business teams to facilitate delivery.
• Track and follow up on vendor issues, service requests, escalations and complaints until resolution.
• Maintain vendor records, contracts, performance reports and service documentation.

Kenntnisse

Vendor management

Stakeholder coordination

Communication skills

Analytical thinking

Time management

Ausbildung

Bachelor's degree in Business Administration, Finance, Management, IT, or related field

Tools

MS Office

Jobbeschreibung

Job Requirement:

Experience: 1-2 Years
Industry: Banking / Financial Services / Fintech
Department: Operations / Vendor Management
Job Type: Full-Time Onsite (DHA Phase 6, Karachi)

Key Responsibilities:

• Coordinate with vendors and service providers to ensure timely and efficient delivery of services.
• Monitor vendor performance against agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.
• Liaise with internal departments, including Operations, IT, Compliance, Procurement, Finance, and Business teams, to facilitate smooth service delivery.
• Track and follow up on vendor-related issues, service requests, escalations, and complaints until resolution.
• Maintain vendor records, contracts, performance reports, service documentation, and other relevant databases.
• Assist in vendor onboarding, evaluation, due diligence, and periodic performance reviews.
• Prepare regular reports on vendor performance, service delivery status, pending issues, and operational challenges.
• Ensure vendors comply with organizational policies, regulatory requirements, and applicable banking/fintech standards.
• Coordinate periodic vendor review meetings and maintain minutes of meetings and action trackers.
• Identify service delivery gaps and highlight opportunities for process improvement.
• Support internal and external audits by providing vendor-related documentation and records.
• Ensure timely communication and escalation of critical service disruptions or operational risks.

Required Qualifications & Experience:

• Bachelor's Degree in Business Administration, Finance, Management, IT, or a related field.
• Minimum 2 years of relevant experience in vendor management, service delivery, operations, or coordination within the banking or fintech industry.
• Understanding of vendor management processes, SLAs, KPIs, and service delivery standards.
• Familiarity with banking operations, digital financial services, payment systems, or fintech operations will be an advantage.
• Experience in stakeholder coordination, issue tracking, reporting, and documentation.
• Strong communication and interpersonal skills.
• Excellent coordination and follow-up abilities.
• Good analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively with cross-functional teams.
• Professional approach to vendor relationship management and issue resolution.