US-Hours Customer Support Specialist (3+ yrs)

Suavesol; Lahore; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Competitive market-based salary

Career growth opportunities

Paid leaves and company benefits

Job summary

Suavesol is seeking a Customer Support Executive with US experience to manage inbound and outbound interactions via phone, email, and chat from Lahore. You will provide professional support to USA-based customers, document interactions in the CRM, and escalate complex issues when required.

Ideal candidates have 3+ years in customer support, strong English communication, and the ability to work onsite in Lahore during USA business hours.

Qualifications

• 3+ years of experience in customer support or related roles.
• Experience with USA-based clients preferred.
• Excellent English verbal and written communication skills.

Responsibilities

• Handle inbound/outbound interactions via phone, email, and chat.
• Provide prompt, professional support to USA-based customers.
• Document interactions accurately in the CRM system.
• Escalate complex issues to relevant departments as needed.
• Adhere to SLAs and company policies; build strong customer relationships.
• Collaborate with internal teams to resolve issues quickly.

Skills

Customer service experience

Verbal communication

Active listening

Multitasking

Empathy

Tools

CRM systems

Job description

Suavesol is seeking a Customer Support Executive with US experience to manage inbound and outbound interactions via phone, email, and chat from Lahore. You will provide professional support to USA-based customers, document interactions in the CRM, and escalate complex issues when required.

Ideal candidates have 3+ years in customer support, strong English communication, and the ability to work onsite in Lahore during USA business hours.