SaaS Support Specialist - Elevate Customer Value (Lahore)

Podium; Lahore; On-site; PKR 334,800 - 669,600; Full time

Job summary

Podium is looking for a Customer Support Specialist to assist customers in Lahore. This role focuses on troubleshooting, optimizing platform use, and delivering a high-quality customer experience across various communication channels.

You will need 2-3 years of customer support experience in a SaaS environment and the ability to communicate fluently in English. This position requires onsite availability during U.S. business hours, making it essential to work collaboratively with multiple teams to ensure customer satisfaction and engagement.

Qualifications

• 2-3 years of SaaS customer support experience.
• Ability to work onsite in Lahore.
• Experience with online software or IT support.

Responsibilities

• Answer customer queries and troubleshoot issues.
• Deliver timely and effective support across channels.
• Collaborate with teams to enhance customer engagement.

Skills

Fluent English

Customer support experience

Technical expertise in SaaS

Experience with support systems

Tools

Salesforce

Zendesk

Freshdesk

Intercom

Job description

Podium is looking for a Customer Support Specialist to assist customers in Lahore. This role focuses on troubleshooting, optimizing platform use, and delivering a high-quality customer experience across various communication channels.

You will need 2-3 years of customer support experience in a SaaS environment and the ability to communicate fluently in English. This position requires onsite availability during U.S. business hours, making it essential to work collaboratively with multiple teams to ensure customer satisfaction and engagement.