US Customer Support & Scheduling Pro — Night Shift

OutsourceCare; Lahore; On-site; PKR 1,228,000 - 1,562,000; Full time

Benefits offered by this job

Monthly performance bonus

Job summary

Outsourcecare is hiring a U.S. customer service specialist in Lahore. You will work on a U.S. client’s account, handle calls, texts, and emails, and keep CRM records accurate.

This is an on-site, night-shift role at our DHA Phase 1 office. Ideal candidates have 2+ years of voice support on U.S. or international campaigns, dispatch/scheduling experience, and a typing speed of 45 WPM or more. Compensation is PKR 110,000–140,000 per month plus a monthly performance bonus, with growth to Senior

Qualifications

• 2+ years of voice support on a U.S. or international campaign.
• Dispatch, booking, or scheduling experience is a strong plus.
• Typing speed of 45 WPM or more.
• Availability for nights, weekends, and U.S. holidays; fully on-site.

Responsibilities

• Handle calls, texts, and emails from U.S. customers.
• Book, confirm, and reschedule appointments.
• Coordinate with field teams and give customers real-time updates.
• Resolve complaints and urgent issues.
• Keep clean, accurate records in the CRM.

Skills

Voice support experience

US/international campaign

Typing 45 WPM

Night shift availability

On-site

Job description

Outsourcecare is hiring a U.S. customer service specialist in Lahore. You will work on a U.S. client’s account, handle calls, texts, and emails, and keep CRM records accurate.

This is an on-site, night-shift role at our DHA Phase 1 office. Ideal candidates have 2+ years of voice support on U.S. or international campaigns, dispatch/scheduling experience, and a typing speed of 45 WPM or more. Compensation is PKR 110,000–140,000 per month plus a monthly performance bonus, with growth to Senior