U.S. Customer Support & Scheduling Agent | Night Shift | DHA Phase 1

Outsourcecare; Lahore; On-site; PKR 1,228,000 - 1,562,000; Full time

Benefits offered by this job

Monthly performance bonus

Job summary

Outsourcecare is hiring a U.S. customer service specialist in Lahore. You will work on a U.S. client’s account, handle calls, texts, and emails, and keep CRM records accurate.

This is an on-site, night-shift role at our DHA Phase 1 office. Ideal candidates have 2+ years of voice support on U.S. or international campaigns, dispatch/scheduling experience, and a typing speed of 45 WPM or more. Compensation is PKR 110,000–140,000 per month plus a monthly performance bonus, with growth to Senior

Qualifications

• 2+ years of voice support on a U.S. or international campaign.
• Dispatch, booking, or scheduling experience is a strong plus.
• Typing speed of 45 WPM or more.
• Availability for nights, weekends, and U.S. holidays; fully on-site.

Responsibilities

• Handle calls, texts, and emails from U.S. customers.
• Book, confirm, and reschedule appointments.
• Coordinate with field teams and give customers real-time updates.
• Resolve complaints and urgent issues.
• Keep clean, accurate records in the CRM.

Skills

Voice support experience

US/international campaign

Typing 45 WPM

Night shift availability

On-site

Job description

Outsourcecare supports businesses across the United States with customer service, scheduling, and real-time coordination. You will work directly on a U.S. client’s account, speak with their customers every shift, and become part of a small, focused team where your work is noticed. Strong performers grow quickly into senior and lead roles.

Pay

• PKR 110,000 to 140,000 per month, based on experience and your interview
• Monthly performance bonus on top
• Growth path to Senior Agent and Team Lead

Can you pass the voice note?

• A clear, neutral accent that U.S. customers understand the first time
• Smooth, natural English with no long pauses
• Confidence with fast talkers, regional accents, and upset callers
• Professional written English for emails and texts
• A calm voice that takes control of a difficult call

What you will do

• Handle calls, texts, and emails from U.S. customers
• Book, confirm, and reschedule appointments
• Coordinate with field teams and give customers real-time updates
• Resolve complaints and urgent issues
• Keep clean, accurate records in the CRM

You qualify if you have

• 2+ years of voice support on a U.S. or international campaign
• Dispatch, booking, or scheduling experience (a strong plus)
• Typing speed of 45 WPM or more
• Availability for nights, weekends, and U.S. holidays, fully on-site

Not a fit if you:

• Only have chat or email experience
• Want remote, hybrid, or part-time work
• Are looking for a sales, team lead, or QA role

Shift:

[7:00 PM to 4:00 AM PKT], 5 days a week, at our office in DHA Phase 1

Selection process

• Voice note review. We listen to every one.
• 10-minute phone screen with a live customer scenario