Sales Support Liaison

Mech Connect Consulting; Karachi Division; On-site; PKR 446,000 - 893,000; Full time

Benefits offered by this job

Paid training

Company-sponsored dinner

Annual performance appraisal

Job summary

Mech Connect Consulting in Karachi is seeking a night-shift customer support specialist to work on-site with US-based clients. The role requires excellent communication, multitasking, and a customer-first attitude.

Responsibilities include handling inquiries across multiple channels, coordinating with vendors, and supporting managers in daily operations, with strong English skills and a neutral American accent.

Qualifications

• Fluent English with clear communication style.
• Strong customer service orientation with a positive attitude.
• Good interpersonal skills and ability to work in a team.
• Accurate data entry and attention to detail.
• Proficiency with MS Office and Google Docs.
• Comfortable using Windows and online platforms.

Responsibilities

• Handling customer inquiries across channels.
• Coordinating with vendors to ensure smooth operations.
• Supporting managers and directors in daily tasks.
• Responding to inquiries with a focus on timely resolution.
• Maintain clear communication in English (neutral American accent).
• Managing multiple follow-ups and meeting targets.
• Negotiating and persuading where needed.
• Meeting tight deadlines with an analytical approach.

Skills

Strong English fluency

Customer service skills

Interpersonal skills

Team player

Attention to detail

Data entry

Tools

MS Office

Google Docs

Job description

Job Description: Role overview

Night shift – on-site in Karachi. Work with US-based clients. This role requires excellent communication skills, strong multitasking abilities, and a customer-first mindset.

Responsibilities

• Handling customer inquiries
• Coordinating with vendors
• Supporting managers and directors in daily operations
• Respond to customer inquiries across multiple channels
• Maintain strong communication in English (neutral American accent required)
• Manage multiple follow-ups and targets efficiently
• Negotiate and persuade effectively
• Meet tight deadlines with an analytical approach

What We Offer

• Paid 2-week training
• Secondary training after probation
• Annual leave (post-probation)
• Monthly company-sponsored dinner
• Annual performance appraisal

Job Specification: Job Requirements

• Strong English fluency (must understand Southern American accent)
• Excellent interpersonal and customer service skills
• Detail-oriented with solid data entry skills
• Proficient in Microsoft Office & Google Docs
• Comfortable using Windows and online platforms
• Punctual, reliable, and a team player