Training Coordinator

Mayatax; Islamabad; Presencial; PKR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Mayatax is seeking a detail-oriented Training Coordinator to support design, execution, and optimization of training programs across our organization for US-based clients.

You will work with department managers, SMEs, and leadership to build modules, track learning progress, and drive employee enablement while ensuring high service delivery standards. The role requires LMS administration, TNA, and compliance training expertise, with onsite night shifts to align with US schedules.

Qualificações

• Bachelor's degree in HR, BIS, or related field.
• 1–2 years in Training Coordinator/LMS role in BPO/FS.
• Experience with LMS platforms (Moodle, TalentLMS, Canvas, Absorb).
• Strong Excel/Sheets for metrics and reporting.

Responsabilidades

• Conduct Training Needs Analysis across departments to identify gaps.
• Administer LMS including course uploads, user provisioning, and paths.
• Track learning progress and generate LMS analytics dashboards.
• Ensure compliance training on data security and tax standards.

Conhecimentos

Training Needs Analysis

LMS Administration

Data analytics

Report dashboards

Stakeholder coordination

MS Excel/Google Sheets

Technical training design

Onsite night shifts

Formação académica

Bachelor's degree in HR, BIS, or related field

Ferramentas

Moodle

TalentLMS

Canvas

Absorb

Descrição da oferta de emprego

We are seeking a detail-oriented and proactive Training Coordinator to support the design, execution, and continuous optimization of training programs across Mayatax.

As a Coordinator, you will work closely with department managers, subject matter experts (SMEs), and leadership to build comprehensive training modules, track learning progress, and drive employee enablement while maintaining high standards of service delivery for our US-based clients.

Key Responsibilities

• Conduct company-wide Training Needs Analysis (TNA) across departments to identify skill gaps, process bottlenecks, and emerging learning needs within financial and BPO operations.
• Manage and administer the company’s Learning Management System (LMS)—including course upload, platform configuration, user provisioning, learning path mapping, and technical troubleshooting.
• Track industry trends, regulatory changes, and technical updates in US accounting, tax practices, and BPO workflows to ensure learning content remains modern, accurate, and ahead of market shifts.
• Collaborate with technical leads and SMEs to translate complex workflows in financial software (e.g., Canopy, ProConnect, Xero, Gusto) into structured, engaging LMS modules and video/document guides.
• Monitor, audit, and report on employee learning progress, completion rates, and post-training assessment scores using LMS analytics and custom data dashboards.
• Evaluate post-training operational performance in coordination with team managers to assess ROI on learning initiatives and refine training content continuously.
• Oversee mandatory compliance and governance training, ensuring all operational staff complete required data security, identity management, and tax standards training on schedule.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Information Systems, Business Administration, or a closely related field.
• Minimum 1–2 years of experience as a Training Coordinator, LMS Administrator, or L&D Specialist within a BPO, Shared Services, or Financial Services environment.
• Strong practical understanding of BPO operational dynamics, client service delivery SLAs, and financial/accounting workflow ecosystems.
• Hands-on technical experience administering Learning Management Systems (LMS) (e.g., Moodle, TalentLMS, Canvas, Absorb, or similar platforms) including course creation and platform setup.
• Proven experience conducting structured Training Needs Analysis (TNA) and designing skill matrix/gap assessments.
• Strong working proficiency in MS Excel / Google Sheets for tracking learning metrics, analyzing assessment data, and generating reporting dashboards.
• Tech-savvy mindset with the ability to quickly grasp and train on US accounting and tax tools (e.g., QuickBooks, Xero, Gusto, Canopy, ProConnect).
• Excellent written and verbal communication skills with strong presentation and cross-departmental coordination capabilities.
• Ability to thrive in a fast-paced environment and independently drive training projects to completion.
• Must be fully comfortable working permanent onsite night shifts to align with US operational schedules.