Training Coordinator

Mayatax Pakistan; Islamabad; On-site; PKR 90,000 - 130,000; Full time

Job summary

Mayatax Pakistan is seeking a detail-oriented Training Coordinator to design, execute, and continually optimize training programs across the organization, including LMS administration, TNA, and content development for US-based clients.

You will partner with department managers and SMEs to translate workflows into engaging LMS modules, track learning metrics with dashboards, ensure compliance training, and drive learning initiatives to completion while working permanent onsite night shifts to

Qualifications

• Bachelor's degree in HR, BIS, or related field.
• 1–2 years as Training Coordinator, LMS Administrator, or L&D Specialist in BPO/FS.
• Strong understanding of BPO operations and SLAs.
• Hands-on LMS administration experience (Moodle, TalentLMS, Canvas, Absorb).
• Experience conducting TNA and designing skill gap assessments.
• Strong MS Excel / Google Sheets proficiency.
• Familiarity with US accounting/tax tools (Canopy, ProConnect, Xero, Gusto).
• Excellent written and verbal communication; cross-department coordination.
• Ability to drive training projects to completion; fast-paced environment.
• Must be fully comfortable with permanent onsite night shifts to align with US schedules.

Responsibilities

• Conduct Training Needs Analysis across departments to identify skill gaps.
• Manage and administer LMS including course upload and user provisioning.
• Track learning progress and analyze LMS data for dashboards.
• Translate financial workflows into LMS modules with SME input.
• Monitor regulatory changes to keep content up to date.
• Collaborate with leaders to assess ROI of training initiatives.
• Oversee mandatory compliance and governance training.

Skills

Training Needs Analysis

LMS Administration

MS Excel

Data Visualization

Stakeholder Coordination

Communication Skills

Project Management

Attention to Detail

Education

Bachelor's degree in HR / BIS

Tools

Moodle

TalentLMS

Canvas

Absorb

Canopy

ProConnect

Xero

Gusto

QuickBooks

Job description

About the Role

We are seeking a detail-oriented and proactive Training Coordinator to support the design, execution, and continuous optimization of training programs across Mayatax.

As a Coordinator, you will work closely with department managers, subject matter experts (SMEs), and leadership to build comprehensive training modules, track learning progress, and drive employee enablement while maintaining high standards of service delivery for our US-based clients.

Key Responsibilities

• Conduct company-wide Training Needs Analysis (TNA) across departments to identify skill gaps, process bottlenecks, and emerging learning needs within financial and BPO operations.
• Manage and administer the company's Learning Management System (LMS)-including course upload, platform configuration, user provisioning, learning path mapping, and technical troubleshooting.
• Track industry trends, regulatory changes, and technical updates in US accounting, tax practices, and BPO workflows to ensure learning content remains modern, accurate, and ahead of market shifts.
• Collaborate with technical leads and SMEs to translate complex workflows in financial software (e.g., Canopy, ProConnect, Xero, Gusto) into structured, engaging LMS modules and video/document guides.
• Monitor, audit, and report on employee learning progress, completion rates, and post-training assessment scores using LMS analytics and custom data dashboards.
• Evaluate post-training operational performance in coordination with team managers to assess ROI on learning initiatives and refine training content continuously.
• Oversee mandatory compliance and governance training, ensuring all operational staff complete required data security, identity management, and tax standards training on schedule.

Required Qualifications

• Bachelor's degree in Human Resources, Business Information Systems, Business Administration, or a closely related field.
• Minimum 1-2 years of experience as a Training Coordinator, LMS Administrator, or L&D Specialist within a BPO, Shared Services, or Financial Services environment.
• Strong practical understanding of BPO operational dynamics, client service delivery SLAs, and financial/accounting workflow ecosystems.
• Hands-on technical experience administering Learning Management Systems (LMS) (e.g., Moodle, TalentLMS, Canvas, Absorb, or similar platforms) including course creation and platform setup.
• Proven experience conducting structured Training Needs Analysis (TNA) and designing skill matrix/gap assessments.
• Strong working proficiency in MS Excel / Google Sheets for tracking learning metrics, analyzing assessment data, and generating reporting dashboards.
• Tech-savvy mindset with the ability to quickly grasp and train on US accounting and tax tools (e.g., QuickBooks, Xero, Gusto, Canopy, ProConnect).
• Excellent written and verbal communication skills with strong presentation and cross-departmental coordination capabilities.
• Ability to thrive in a fast-paced environment and independently drive training projects to completion.
• Must be fully comfortable working permanent onsite night shifts to align with US operational schedules.