Technical Support Manager, Solar & Energy Storage

People Perfect; Lahore; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

People Perfect in Lahore is seeking a Technical Support Manager to lead after-sales support for solar energy and energy storage solutions. You will troubleshoot product issues, coordinate technical teams, and ensure timely resolutions for residential ESS, commercial & industrial ESS, telecom backup, UPS and lithium battery systems.

The role also involves training engineers, developing SOPs, documenting issues, and collaborating with sales, R&D, and product teams to improve service quality.

Qualifications

• Bachelor's degree or higher in EE/Electronics/Renewable Energy.
• Minimum 4+ years in solar energy, battery ESS, or renewable energy sector.
• Hands-on experience with solar systems, lithium batteries, BMS, inverters.
• Ability to read electrical diagrams and product manuals.
• Willingness to travel to customer sites.

Responsibilities

• Manage after-sales technical support and coordinate resolution of customer product complaints and technical issues.
• Assign and coordinate technical engineers for troubleshooting, site visits, installations, and product-related complaints.
• Diagnose and resolve technical issues related to lithium batteries, BMS, inverters, ESS systems, and system communication.
• Develop a strong understanding of products, specifications, installation procedures, and system configurations.
• Conduct regular technical training for engineers, installers, and relevant internal teams.
• Provide technical guidance during installation, commissioning, troubleshooting, and maintenance activities.
• Identify recurring technical problems and conduct root-cause analysis to improve product and service quality.
• Document common technical issues and develop SOPs for troubleshooting and resolution.
• Maintain records of technical complaints, resolutions, warranty cases, and service activities.
• Coordinate with sales, technical, R&D, and product teams to escalate complex issues and support timely solutions.
• Collect field feedback and recommend improvements in products, processes, and after-sales services.
• Ensure all technical activities are carried out in accordance with company procedures and safety standards.

Skills

Root-cause analysis

Technical training

Team coordination

Electrical diagrams

Product knowledge

Education

Bachelor's degree or above in Electrical/Electronics/Renewable Energy

Tools

BMS

Inverters

Energy storage systems

Job description

People Perfect in Lahore is seeking a Technical Support Manager to lead after-sales support for solar energy and energy storage solutions. You will troubleshoot product issues, coordinate technical teams, and ensure timely resolutions for residential ESS, commercial & industrial ESS, telecom backup, UPS and lithium battery systems.

The role also involves training engineers, developing SOPs, documenting issues, and collaborating with sales, R&D, and product teams to improve service quality.