Solar Storage Tech Support Engineer — Karachi

Badarenergy; Karachi Division; On-site; Full time

Job description

Company Description

At Badar Energy, we are dedicated to powering a sustainable future. As specialists in cutting‑edge solar storage solutions, we provide high‑performance batteries and energy storage equipment. Our products are designed to meet the growing demand for efficient, eco‑friendly energy systems. Join us to be part of a team that is committed to innovative and sustainable energy solutions.

Role Description

This is a full‑time, on‑site role located in Karachi for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering analytical solutions. Additionally, they will handle customer support and ensure excellent customer service through call, email, and visits. Day‑to‑day tasks include diagnosing and resolving technical problems, assisting customers with technical inquiries, and maintaining detailed records of customer interactions.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or a related field
• Knowledge of solar energy systems and storage solutions is a must
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Experience in Customer Support and Customer Service
• Excellent problem‑solving abilities
• Effective communication and interpersonal skills
• Ability to work well in a team and independently
• Ability to handle customer queries on calls, emails, and visits.