Aftersales Engineer - ISB

People Perfect; Islamabad; On-site; PKR 1,800,000 - 2,800,000; Full time

Job summary

People Perfect in Islamabad is seeking an experienced After Sales Manager to oversee after-sales operations for a leading renewable energy firm specializing in solar storage and lithium battery systems. You will manage service requests, coordinate warranty claims, and lead service teams to deliver timely solutions to customers.

The role requires strong technical understanding of solar energy systems, batteries, BMS and inverters, plus excellent communication and leadership to build customer

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• 4–6 years in after-sales service or customer service management in solar/energy/electronics.
• Strong understanding of solar systems, lithium-ion batteries, BMS, inverters, and energy storage.
• Experience leading technical teams and handling escalations.
• Knowledge of warranty processes and service operations.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Manage after-sales operations including customer support, service requests, troubleshooting, and complaint resolution.
• Lead and supervise after-sales service teams to ensure timely response and resolution of customer issues.
• Develop and implement service processes to improve customer satisfaction and efficiency.
• Handle technical escalations related to solar energy systems, lithium batteries, ESS solutions, and related products.
• Coordinate with engineering, sales, installation, and technical teams for effective resolution.
• Manage warranty claims, product replacements, repairs, and service documentation.
• Monitor customer feedback and develop improvement plans to enhance service quality.
• Maintain service records, reports, and performance dashboards for after-sales activities.
• Conduct root cause analysis of recurring issues and recommend corrective actions.
• Ensure proper installation support, commissioning assistance, and post-installation engagement.
• Build strong relationships with customers, dealers, distributors, and partners.
• Develop preventive maintenance strategies to improve product reliability.

Skills

After-sales management

Customer service leadership

Technical escalations

Warranty processes

Stakeholder coordination

Communication

Education

Bachelor's degree in Electrical Engineering

Tools

CRM systems

Job description

Job Overview:

People Perfect is looking for an experienced After Sales Manager for a leading renewable energy organization specializing in solar energy storage solutions and lithium battery systems. The ideal candidate will be responsible for managing after-sales operations, ensuring excellent customer support, handling technical service requests, coordinating warranty claims, and leading service teams to deliver timely and effective solutions to customers. The role requires strong technical understanding of solar energy systems, battery storage solutions, and customer relationship management.

Job Responsibilities:

• Manage overall after-sales operations, including customer support, service requests, troubleshooting, and complaint resolution.
• Lead and supervise after-sales service teams to ensure timely response and resolution of customer issues.
• Develop and implement service processes to improve customer satisfaction and service efficiency.
• Handle technical escalations related to solar energy systems, lithium batteries, ESS solutions, and related products.
• Coordinate with engineering, sales, installation, and technical teams for effective issue resolution.
• Manage warranty claims, product replacements, repairs, and service documentation.
• Monitor customer feedback and develop improvement plans to enhance service quality.
• Maintain service records, reports, and performance dashboards for after-sales activities.
• Conduct root cause analysis of recurring technical issues and recommend corrective actions.
• Ensure proper installation support, commissioning assistance, and post-installation customer engagement.
• Build strong relationships with customers, dealers, distributors, and partners.
• Develop preventive maintenance strategies to improve product reliability and customer experience.

Required Qualifications & Experience:

• Bachelor's degree in Electrical Engineering, Renewable Energy, Electronics Engineering, or a related field.
• 4–6 years of experience in after-sales service, technical support, or customer service management within the solar, energy, electrical, or electronics industry.
• Strong understanding of solar systems, lithium-ion batteries, BMS, inverters, and energy storage solutions.
• Experience managing technical teams and handling customer escalations.
• Knowledge of warranty processes, service operations, and technical documentation.
• Excellent communication, leadership, and problem-solving skills.

Location:

Islamabad