Technical Support Engineer

Badarenergy; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Badar Energy in Karachi is seeking a Technical Support Engineer to join our on-site team. The role focuses on providing technical support, diagnosing issues, and delivering analytical solutions for customers.

You will handle calls, emails, and visits, ensuring excellent service and timely resolutions. Qualifications include a bachelor’s degree in engineering or a related field, knowledge of solar energy systems, and strong communication and troubleshooting skills.

Qualifications

• Bachelor's degree in Engineering, IT, or a related field.
• Knowledge of solar energy systems and storage solutions is essential.
• Experience in technical support and troubleshooting.
• Strong analytical skills are required.
• Experience in customer support and customer service.
• Excellent problem-solving abilities are needed.
• Effective communication and interpersonal skills are important.
• Ability to work well in a team and independently.
• Handling queries via calls, emails, and visits.

Responsibilities

• Provide technical support and troubleshooting to customers.
• Diagnose and resolve product issues and inquiries.
• Maintain records of customer interactions and resolutions.
• Assist customers through calls, emails, and site visits.
• Deliver high-quality customer service and technical guidance.

Skills

Solar energy systems

Technical support

Troubleshooting

Analytical skills

Customer service

Communication

Teamwork

Education

Bachelor's degree in Engineering or related field

Job description

Company Description

At Badar Energy, we are dedicated to powering a sustainable future. As specialists in cutting‑edge solar storage solutions, we provide high‑performance batteries and energy storage equipment. Our products are designed to meet the growing demand for efficient, eco‑friendly energy systems. Join us to be part of a team that is committed to innovative and sustainable energy solutions.

Role Description

This is a full‑time, on‑site role located in Karachi for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering analytical solutions. Additionally, they will handle customer support and ensure excellent customer service through call, email, and visits. Day‑to‑day tasks include diagnosing and resolving technical problems, assisting customers with technical inquiries, and maintaining detailed records of customer interactions.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or a related field
• Knowledge of solar energy systems and storage solutions is a must
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Experience in Customer Support and Customer Service
• Excellent problem‑solving abilities
• Effective communication and interpersonal skills
• Ability to work well in a team and independently
• Ability to handle customer queries on calls, emails, and visits.