System Engineer (Support) - III

Pakistan Single Window; Karachi Division; On-site; PKR 669,600 - 1,004,400; Full time

Benefits offered by this job

Competitive salary

Fuel Card

Health benefits

Professional development opportunities

Inclusive work culture

Job summary

Pakistan Single Window is seeking an IT Support Specialist to assist staff with computer and system issues, create and manage user accounts across cloud platforms, and provide remote, phone, and in-person support. You will maintain security through AD, Entra, and Office 365 configurations while ensuring quick, high‑quality resolutions.

The role requires 2–3 years in a similar IT support position, a bachelor's degree in IT or related field, and strong communication skills to explain technical

Qualifications

• Bachelor's degree in IT or related field.
• 2-3 years of experience in a similar IT support role.
• Experience setting up and configuring computer hardware, software, and networks.
• Ability to communicate technical issues to technical and non-technical employees.
• Proficient in troubleshooting Windows 10/11 and Office 365, endpoint protection.
• Ability to work in a fast-paced environment and respond quickly.
• Advanced knowledge of common office software (Word, Excel, Outlook).
• Familiar with cloud solutions and cloud computing.
• Knowledge of LAN cabling and equipment installation.
• Experience providing remote support via phone and remote-control tools.

Responsibilities

• Assist employees with IT issues across phone, in-person, and remote channels.
• Create, add and modify user accounts across cloud platforms.
• Administer Active Directory, Entra, SharePoint, Office365 and security tools.
• Configure, deploy, and relocate desktops, laptops, printers, and devices.
• Maintain AD environment including GPOs, domain controllers, and replication.
• Identify, troubleshoot, resolve, and document end-user IT issues.
• Write technical documentation for configurations and procedures.
• Manage IT asset inventory and warranty/maintenance.
• Open and coordinate with tech support from vendors.

Skills

Active Directory

Office 365

Remote support

Troubleshooting

Communication

Documentation

LAN cabling

Security practices

Entra

SharePoint

Education

Bachelor's degree in IT or related field

Tools

SharePoint

Office 365

Entra

Outlook

Job description

• Assist all employees with any computer or IT related issues.
• Create, add and modify user accounts and services across our various cloud platforms.
• Assist users over the phone, in-person, and remotely.
• Administration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardware
• Office365 support setting up devices and email clients, tablets, mobile phones, and computers
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
• Manage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practices.
• Identify, troubleshoot, resolve, and document end-user system issues requests
• Ensure all requests are resolved promptly and with high-quality results
• Able to write technical documentation for configurations and procedures
• Well versed with LAN cabling and equipment installation
• Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
• IT related equipment’s inventory management & reconciliation with finance.
• IT end user hardware warranty / maintenance management.

• Bachelor's degree in computer science, information technology, Electrical or computer engineering, computer programming, or similar
• 2-3 year experience in a similar role
• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Ability to communicate technical issues to technical and non-technical employees
• Proficient in troubleshooting and supporting Windows 10/11, and Office 365, end point protection
• Quick analytic response to resolve issues in any situation
• Able to work in a fast-paced environment
• Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
• Basic understanding of Cloud Solutions & Cloud Computing
• Knowledge of wireless networks, set up maintenance and troubleshooting
• Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
• Experience providing remote support via phone and remote-control applications desired

• Competitive salary
• Fuel Card
• Health benefits
• Professional development opportunities
• Inclusive work culture & much more