IT Support L1

Octdaily; Karachi Division; On-site; PKR 520,000 - 1,000,000; Full time

Job summary

Octdaily is seeking an IT Helpdesk Support to join our Karachi team. You will be the first point of contact for IT requests, troubleshoot Windows devices, and support Microsoft 365 apps in a busy enterprise setting.

You’ll handle Intune enrollment, Azure AD join, and assist users with account issues. A Bachelor's in Computer Science and 1–3 years of experience are required, along with strong problem-solving and English communication.

Qualifications

• Bachelor's degree in Computer Science or relevant field.
• 1–3 years of IT support experience.
• Strong problem solving and communication skills.
• Knowledge of Windows installation, configuration and troubleshooting.
• Working knowledge of Microsoft 365 (end-user support).
• Familiarity with Microsoft Intune (device enrollment & compliance).
• Understanding of Azure AD device join & troubleshooting.
• Basic understanding of mobile platforms (Android, iOS, iPad) in enterprise setup.
• Prior helpdesk or IT support experience preferred.

Responsibilities

• Act as the first point of contact for IT support requests (phone, email, ticketing system).
• Install, configure and troubleshoot Windows 10/11 devices.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Handle account and access issues (password resets, MFA, SSPR).
• Onboard and manage mobile devices (Android, iOS, iPad) into Intune MDM.
• Assist with device enrollment and compliance policies in Intune.
• Manage Azure AD device join and troubleshoot related login/access issues.
• Ensure smooth device registration and synchronization with Azure AD.
• Document solutions, create FAQs and maintain knowledge base articles.
• Communicate with end users in fluent English through emails and calls.
• Escalate unresolved or complex issues to higher-level support teams.

Skills

Windows troubleshooting

Microsoft 365 support

End-user support

Communication skills

English communication

Education

Bachelors in Computer Science

Tools

Intune

Azure AD

Job description

• Act as the first point of contact for IT support requests (phone, email, ticketing system).
• Install, configure and troubleshoot Windows 10/11 devices.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Handle account and access issues (password resets, MFA, SSPR).
• Onboard and manage mobile devices (Android, iOS, iPad) into Intune MDM.
• Assist with device enrollment and compliance policies in Intune.
• Manage Azure AD device join and troubleshoot related login/access issues.
• Ensure smooth device registration and synchronization with Azure AD.
• Document solutions, create FAQs and maintain knowledge base articles.
• Communicate with end users in fluent English through emails and calls.
• Escalate unresolved or complex issues to higher-level support teams.

Required Skills & Qualifications:

• Bachelors in Computer Science or in the relevant field.
• 1-3 years of experience required.
• Strong problem solving and communication skills.
• Knowledge of Windows installation, configuration and troubleshooting.
• Working knowledge of Microsoft 365 (end-user support).
• Familiarity with Microsoft Intune (device enrollment & compliance).
• Understanding of Azure AD device join & troubleshooting.
• Basic understanding of mobile platforms (Android, iOS, iPad) in enterprise setup.
• Prior helpdesk or IT support experience preferred.

Soft Skills:

• Customer-first approach with patience and empathy.
• Strong time management and problem-solving ability.
• Willingness to learn and grow in cloud/modern workplace technologies.