Technical Support- IT

Level 3 BOS; Karachi Division; On-site; PKR 720,000 - 1,440,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Family medical insurance

Supportive work culture

Job summary

A leading IT support company is seeking an experienced Executive IT Support professional to provide comprehensive technical assistance during the night shift. This role involves troubleshooting hardware and software issues, administering cloud services and user accounts, and maintaining network configurations. Ideal candidates should have at least 2 years in IT support, strong troubleshooting skills, and familiarity with Office 365. Competitive salary with annual bonuses and family medical insurance are offered.

Qualifications

• Minimum 2 years’ experience in IT support or help desk roles.
• Strong troubleshooting skills for hardware and software issues.
• Advanced proficiency in MS Office (Excel, Word, Outlook).
• Experience with structured cabling, switches, APs, CCTV, telecom systems.
• Advanced MS Office skills (Excel, Word, Outlook).
• Certifications (A+, Network+, Microsoft) preferred.
• Ability to work under pressure, multitask, and be on‑call.

Responsibilities

• Provide technical support for all IT-related issues.
• Assist users via phone, in-person, and remote support tools.
• Administer Active Directory, Azure, SharePoint, and Exchange.
• Administer Active Directory, Azure, SharePoint, Exchange, and Office 365.
• Configure and deploy desktops, laptops, printers, and mobile devices.
• Support virtual desktops and remote desktop environments.
• Install and troubleshoot firewalls, switches, and network devices.
• Perform structured cabling and coordinate with telecom vendors.
• Identify and respond to cybersecurity threats.
• Document issues, solutions, and configurations.
• Research and deploy new IT solutions based on user needs.

Skills

Troubleshooting hardware

Troubleshooting software

Windows Servers

VMware

Hyper-V

O365

Cloud solutions

Wireless networks

Video conferencing systems

Mobile device support

Structured cabling

Switches

CCTV

Telecom systems

MS Office

Education

A+, Network+, Microsoft certifications

Microsoft Certifications

Tools

Active Directory

Azure

SharePoint

Exchange

Office 365

Job description

We are hiring an experienced Executive IT Support professional to provide end-user assistance for hardware, software, and network-related issues during the night shift. The role includes troubleshooting, system administration, device configuration, and managing IT operations in a fast-paced environment.

Key Responsibilities

• Provide technical support for all IT-related issues (hardware, software, network).
• Assist users via phone, in-person, and remote support tools.
• Create, manage, and update user accounts across cloud platforms.
• Administer Active Directory, Azure, SharePoint, Exchange, and Office 365.
• Configure and deploy desktops, laptops, printers, mobile devices, and email clients.
• Support virtual desktop and remote desktop environments.
• Install, maintain, and troubleshoot firewalls, switches, load balancers, and network equipment.
• Perform structured cabling and coordinate with telecom vendors.
• Identify and respond to cybersecurity threats.
• Document issues, solutions, and configurations.
• Research and deploy new IT solutions based on user needs.

Skills & Experience

• Minimum 2 years’ experience in IT support or help desk roles.
• Strong troubleshooting skills for hardware, software, Windows Servers, VMware, Hyper‑V, and O365.
• Knowledge of cloud solutions, wireless networks, video conferencing systems, and mobile device support.
• Experience with structured cabling, switches, APs, CCTV, telecom systems.
• Advanced proficiency in MS Office (Excel, Word, Outlook).
• Certifications (A+, Network+, Microsoft) preferred.
• Ability to work under pressure, manage multiple tasks, and work flexible hours/on‑call.
• Competitive salary + annual bonus.
• Family medical insurance.
• Supportive work culture with international exposure and long‑term growth opportunities.

021-35853669
[e-mail]
http://level3bos.com