IT Support

Level 3 BOS; Karachi Division; On-site; PKR 1,004,000 - 1,339,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Family medical insurance

Supportive work culture

Job summary

A technology solutions company in Karachi is looking for an experienced Executive IT Support professional. This role involves providing technical support for hardware, software, and network issues during the night shift. Candidates should have a minimum of 2 years of experience in IT support, strong troubleshooting skills, and knowledge of cloud solutions. The company offers a competitive salary, family medical insurance, and opportunities for long-term growth.

Qualifications

• Minimum 2 years’ experience in IT support or help desk roles.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of structured cabling and telecom systems.
• Experience with structured cabling, switches, APs, CCTV, telecom systems.
• Advanced proficiency in MS Office (Excel, Word, Outlook).
• Certifications (A+, Network+, Microsoft) preferred.
• Ability to work under pressure, manage multiple tasks, and work flexible hours/on‑call.
• Competitive salary + annual bonus.
• Family medical insurance.
• Supportive work culture with international exposure and long‑term growth opportunities.

Responsibilities

• Provide technical support for all IT-related issues.
• Assist users via phone, in-person, and remote tools.
• Administer Active Directory, Azure, SharePoint, Exchange, and Office 365.
• Administer Active Directory, Azure, SharePoint, Exchange, and Office 365.
• Configure and deploy desktops, laptops, printers, mobile devices, and email clients.
• Support virtual desktop and remote desktop environments.
• Install, maintain, and troubleshoot firewalls, switches, load balancers, and network equipment.
• Perform structured cabling and coordinate with telecom vendors.
• Identify and respond to cybersecurity threats.
• Document issues, solutions, and configurations.
• Research and deploy new IT solutions based on user needs.

Skills

Troubleshooting skills

IT support experience

Knowledge of cloud solutions

Advanced proficiency in MS Office

Cloud Solutions

Networking

Cabling & CCTV

Microsoft Certifications

On-call Availability

Customer Support

Education

Certifications (A+, Network+, Microsoft)

Tools

Windows Servers

VMware

Hyper-V

O365

Office 365

Job description

We are hiring an experienced Executive IT Support professional to provide end-user assistance for hardware, software, and network-related issues during the night shift. The role includes troubleshooting, system administration, device configuration, and managing IT operations in a fast-paced environment.

Key Responsibilities

• Provide technical support for all IT-related issues (hardware, software, network).
• Assist users via phone, in-person, and remote support tools.
• Create, manage, and update user accounts across cloud platforms.
• Administer Active Directory, Azure, SharePoint, Exchange, and Office 365.
• Configure and deploy desktops, laptops, printers, mobile devices, and email clients.
• Support virtual desktop and remote desktop environments.
• Install, maintain, and troubleshoot firewalls, switches, load balancers, and network equipment.
• Perform structured cabling and coordinate with telecom vendors.
• Identify and respond to cybersecurity threats.
• Document issues, solutions, and configurations.
• Research and deploy new IT solutions based on user needs.

Skills & Experience

• Minimum 2 years’ experience in IT support or help desk roles.
• Strong troubleshooting skills for hardware, software, Windows Servers, VMware, Hyper‑V, and O365.
• Knowledge of cloud solutions, wireless networks, video conferencing systems, and mobile device support.
• Experience with structured cabling, switches, APs, CCTV, telecom systems.
• Advanced proficiency in MS Office (Excel, Word, Outlook).
• Certifications (A+, Network+, Microsoft) preferred.
• Ability to work under pressure, manage multiple tasks, and work flexible hours/on‑call.
• Competitive salary + annual bonus.
• Family medical insurance.
• Supportive work culture with international exposure and long‑term growth opportunities.

021-35853669
[e-mail]
http://level3bos.com