IT Support & Cloud Executive

Premier NX; Lahore; On-site; PKR 60,000 - 100,000; Full time

Benefits offered by this job

On-the-job training

Medical coverage

Life insurance

Paid leaves

Provident Fund

Employee Old Age Benefits

Job summary

A technology solutions company in Lahore is seeking an IT Support & Cloud Executive to manage and optimize on-premises and cloud platforms. The role emphasizes strong hands-on experience with Active Directory, Windows Servers, and Azure infrastructure. Candidates should have 2–4 years of relevant experience and required certifications such as Microsoft 365 Fundamentals. Benefits include medical coverage, life insurance, and paid leaves.

Qualifications

• 2–4 years of experience in IT Infrastructure, Systems Support, or Cloud Operations.
• Proven hands-on experience in both On-Prem and Cloud environments.

Responsibilities

• Administer and support Active Directory (Users, Groups, GPOs, DNS, DHCP).
• Manage Linux, Windows Server environments, patching, and monitoring.
• Support virtualization platforms and assist with disaster recovery.
• Monitor Azure workloads for availability and cost optimization.

Skills

Windows Server

Active Directory

Group Policy

Microsoft 365 Admin Center

Backup & Disaster Recovery concepts

Networking fundamentals (TCP/IP, DNS, VPN)

PowerShell

ITSM / Service Desk tools

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

About the job IT Support & Cloud Executive

Job Summary

We are looking for a highly capable IT Support & Cloud Executive with strong hands‑on experience in Hybrid IT environments, covering On‑Premises Infrastructure and Cloud Platforms (Microsoft Azure & Microsoft 365).

This role goes beyond basic IT support and requires ownership of systems, proactive monitoring, infrastructure troubleshooting, and close collaboration with senior cloud and security teams. The ideal candidate will be comfortable working across Active Directory, Windows Servers, virtualization platforms, Azure infrastructure, and Microsoft 365 services.

Key Responsibilities

• Administer and support Active Directory (Users, Groups, GPOs, DNS, DHCP).
• Manage and troubleshoot Linux, Windows Server environments (2016 / 2019 / 2022).
• Perform server patching, health monitoring, and performance optimization.
• Support virtualization platforms (VMware / Hyper‑V).
• Assist with backup, restore, and disaster recovery operations.
• Troubleshoot complex infrastructure issues escalated from L1/L2 teams.
• Maintain documentation, diagrams, and SOPs for on‑prem systems.
• Manage and support Azure resources, including:
• Virtual Machines
• Virtual Networks, NSGs
• Storage Accounts
• Assist with hybrid identity integration (AD Connect, Azure AD / Entra ID).
• Monitor Azure workloads for availability, security, and cost optimization.
• Implement basic Azure security controls (RBAC, MFA, Conditional Access).
• Support cloud migrations, upgrades, and environment hardening.
• Work with senior engineers on disaster recovery and business continuity designs.

Microsoft 365 Administration

• Administer Microsoft 365 tenant, including:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive
• Manage users, licenses, groups, shared mailboxes, and security settings.
• Implement and support MFA, Conditional Access, and basic DLP policies.
• Monitor service health and respond to Microsoft 365 incidents.
• Support compliance and audit requirements related to Microsoft 365.

IT Operations & Security

• Use ITSM tools to manage incidents, service requests, and changes.
• Participate in security audits, vulnerability remediation, and compliance activities.
• Assist in endpoint security, patch compliance, and identity governance.
• Coordinate with Global NOC, SOC, and Cloud teams for escalations.
• Participate in after‑hours support and critical incident response when required.

Required Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.

Experience

• 2–4 years experience in IT Infrastructure, Systems Support, or Cloud Operations.
• Proven hands‑on experience in both On‑Prem and Cloud environments.

Mandatory Certifications

Candidates must hold or actively be pursuing:

• Microsoft Certified: Microsoft 365 Fundamentals (MS‑900) or M365 Administrator equivalent

Preferred / Strongly Desired Certifications

• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC‑900)
• AWS Certified Cloud Practitioner (plus)

Technical Skills Required

• Windows Server, Active Directory, Group Policy
• Microsoft 365 Admin Center
• Backup & Disaster Recovery concepts
• Networking fundamentals (TCP/IP, DNS, VPN)
• PowerShell (basic to intermediate)
• ITSM / Service Desk tools

Soft Skills & Professional Attributes

• Strong ownership mindset and accountability
• Excellent troubleshooting and analytical skills
• Clear communication with technical and non‑technical users
• Ability to work under pressure in production environments
• Continuous learning mindset (certifications & cloud advancements)

What we offer

• On-the-job training
• Medical coverage (IPD)
• Life insurance
• Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives
  Location: NASTP, Cantt, Lahore.Work Module:OnsiteShift: EST