IT Officer/ Executive

Interwood Mobel Limited; Lahore; On-site; PKR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Medical Insurance

Provident Fund

EOBI

Paid Leaves

Easy loan & advance facility

Job summary

Interwood Mobel Limited is seeking an IT Officer to provide day-to-day IT support and maintain network infrastructure across the organization.

The role covers security, asset management, cloud administration (Azure, AWS, Google Workspace), and application support (Power BI, ERP, HRMS, HubSpot, Salesforce/Shopify). Strong troubleshooting, documentation, and teamwork are essential.

Qualifications

• Bachelor's degree in IT/CS or equivalent.
• 2–3 years hands-on IT Support/Helpdesk/System Administration.
• Excellent troubleshooting and analytical skills.
• Ability to prioritize multiple tasks and provide timely user support.
• Strong documentation and organizational skills.
• Team-oriented with proactive problem solving.

Responsibilities

• Provide technical support for desktops, laptops, Macs, printers, email and end-user devices.
• Install, configure, update, and maintain operating systems and software.
• Support Microsoft 365, ERP, HRMS, Power BI, HubSpot, Salesforce/Shopify and online meeting platforms.
• Troubleshoot LAN/WAN, Wi-Fi, routers, switches, APs and VoIP/IP phones.
• First-level support for Android and iOS devices including email/app configuration.
• Assist with server room maintenance, UPS monitoring, cabling, and basic server monitoring/restarts.
• Support cloud platforms such as Azure, AWS and Google Workspace.
• Coordinate with ISPs and vendors for IT issues.
• Monitor antivirus and endpoint security; ensure systems are updated.
• Manage Active Directory and Microsoft 365 user accounts and access rights.
• Backup verification, endpoint management, and cybersecurity best practices.
• Leverage AI tools to automate tasks and prepare reports.
• Maintain IT inventory, licenses, warranties and asset lifecycle.
• Record incidents and resolutions in ticketing system.
• Develop and maintain SOPs, onboarding/offboarding docs and IT setup guides.

Skills

IT support

Network troubleshooting

Cloud administration

Cybersecurity support

Active Directory

Microsoft 365

Documentation

AI tools usage

Incident management

Team collaboration

Education

Bachelor's degree in IT/CS

Tools

Microsoft Azure

AWS

Google Workspace

Power BI

HubSpot

Salesforce

Shopify

Microsoft 365

ERP

HRMS

Active Directory

Job description

We are looking for a proactive and technically skilled IT Officer to provide day-to‑day IT support, maintain network infrastructure, ensure system security, and support business applications. The ideal candidate will have hands‑on experience in troubleshooting hardware, software, and network issues while ensuring smooth IT operations across the organization. The role also involves basic cloud administration, cybersecurity support, IT asset management, documentation, and leveraging AI tools to improve efficiency and automate routine tasks.

Responsibilities

• Provide technical support for desktops, laptops, MacBooks, printers, email, internet, and other end‑user devices.
• Install, configure, update, and maintain operating systems and software applications.
• Support users with Microsoft 365, ERP, HRMS, Power BI, HubSpot, Salesforce/Shopify, and online meeting platforms.
• Troubleshoot LAN/WAN, Wi‑Fi, internet connectivity, routers, switches, access points, and VoIP/IP phone systems.
• Perform first‑level support for Android and iOS devices, including email and application configuration.
• Assist with server room maintenance, UPS monitoring, cabling, and basic server monitoring/restarts.
• Support basic administration of cloud platforms such as Microsoft Azure, AWS, and Google Workspace.
• Coordinate with internet service providers and external vendors for IT‑related issues.
• Monitor antivirus and endpoint security solutions and ensure systems remain updated.
• Manage Active Directory and Microsoft 365 user accounts, access rights, and password resets.
• Support backup verification, endpoint management, and adherence to cybersecurity best practices.
• Utilize AI tools such as ChatGPT, Power Automate, Excel AI, and Claude AI to automate routine tasks, prepare reports, and improve productivity.
• Maintain IT inventory, software licenses, warranties, and asset lifecycle records.
• Record incidents and resolutions through the organization’s ticketing system.
• Develop and maintain SOPs, onboarding/offboarding documentation, and IT setup guides.

• Bachelor's degree in Information Technology, Computer Science, or an equivalent discipline.
• 2–3 years of hands‑on experience in IT Support, Helpdesk, or System Administration.
• Excellent troubleshooting and analytical skills.
• Ability to prioritize multiple tasks and provide timely user support.
• Good documentation and organizational skills.
• Team‑oriented mindset with a proactive approach to problem‑solving.

• Medical Insurance
• Provident Fund
• EOBI
• Paid Leaves
• Easy loan & advance facility