SME Growth & Service Executive

Zong 5G; Islamabad; On-site; PKR 446,000 - 781,000; Full time

Job summary

Zong 5G is seeking a driven professional for Business Development and tele sales focused on small enterprises and SoHo. You will service existing clients, identify upsell opportunities, and help grow the regional GSM and VAS portfolio.

The role emphasizes strong communication, regional language proficiency, and professional telephone manners to maintain high customer satisfaction and achieve 3-5m revenue per resource, with payment collection and churn management responsibilities.

Qualifications

• Bachelor's degree from a reputable university.
• 2-3 years experience in relevant industry.
• Excellent communication and regional language skills.

Responsibilities

• Service small Enterprises & SoHo (Small Office Home Office).
• Upsell/cross-sell and referrals; sales of new VAS solutions.
• Retention & churn management (CLM, periodic calls).
• Payment collection (on call; 60 days outstanding).
• Achievement of regional sales & service targets.
• Ensure smooth customer handling and experience management.
• Manage existing revenue portfolio of 3-5m per resource (GSM & VAS).
• Enhance Incremental GCSS & VAS revenue through upselling & cross-selling.

Skills

Excellent communication

Regional languages

Telephone manner

Business writing

Education

Bachelor's degree

Job description

Zong 5G is seeking a driven professional for Business Development and tele sales focused on small enterprises and SoHo. You will service existing clients, identify upsell opportunities, and help grow the regional GSM and VAS portfolio.

The role emphasizes strong communication, regional language proficiency, and professional telephone manners to maintain high customer satisfaction and achieve 3-5m revenue per resource, with payment collection and churn management responsibilities.