Signpost & AI Information Services Lead

International Rescue Committee; Islamabad; Presencial; PKR 3.500.000 - 5.200.000; Jornada completa

Descripción de la vacante

The International Rescue Committee (IRC) is seeking a senior professional to lead Signpost/RIS strategic planning and AI chatbot initiatives in Pakistan. The role requires coordinating with global technical teams, safeguarding protocols, and ensuring high-quality digital information delivery to affected communities.

You will manage a multidisciplinary team, align with IRC priorities, and contribute to program design, reporting, and donor communications.

Formación

• Master's degree in Sociology, Development Studies, Development Journalism, Mass Communication, Information Management, or a related field.
• Minimum five years of relevant professional experience in digital communications, information services, humanitarian programming, or a related field.
• Experience in team management, program coordination, digital platform management, and stakeholder engagement.
• Experience with NGOs/INGOs or humanitarian/development organizations is desirable.
• Experience in digital innovation, chatbot implementation, AI-enabled services, or technology-supported information delivery is an advantage.
• Strong leadership, planning, coordination, analytical, reporting, and presentation skills.
• Fluency in English and Urdu; knowledge of Sindhi or Pashto is advantageous.
• Ability to manage multiple priorities and work with national and international colleagues.

Responsabilidades

• Lead Signpost/RIS strategic planning, implementation, and development in Pakistan.
• Oversee InfoYahan's digital platforms, content quality, user engagement, and timely information delivery.
• Supervise the Signpost/RIS team, monitor work plans and performance, and develop staff.
• Coordinate with sectoral and field teams to integrate RIS into programs and respond to community information needs.
• Monitor platform analytics, information trends, user feedback, and reporting to inform decisions.
• Contribute to project design, proposal development, and resource mobilization.
• Lead planning and coordination of the Signpost AI chatbot/virtual assistant pilot with global tech teams.

Educación

Master's degree in Sociology

Herramientas

Zendesk

Descripción del empleo

The International Rescue Committee (IRC) is seeking a senior professional to lead Signpost/RIS strategic planning and AI chatbot initiatives in Pakistan. The role requires coordinating with global technical teams, safeguarding protocols, and ensuring high-quality digital information delivery to affected communities.

You will manage a multidisciplinary team, align with IRC priorities, and contribute to program design, reporting, and donor communications.