Signpost Assistant

International Rescue Committee; Islamabad; On-site; PKR 480,000 - 720,000; Full time

Job summary

The International Rescue Committee (IRC) seeks a Signpost Assistant to respond to user comments and queries under Signpost guidelines, producing content driven by user needs. You will work under the Signpost Lead, coordinating with Protection teams and partners to disseminate information to vulnerable communities.

Ideal candidates have a Bachelor's in a related field, with content writing and CMS experience. English/Urdu fluency is required; knowledge of local languages is a plus.

Qualifications

• Bachelor's degree in a relevant field.
• At least 6 months experience in content writing.
• CMS experience would be a strength.
• Experience moderating social media preferred.

Responsibilities

• Support Signpost activities and coordinate with partners and field teams.
• Draft accurate content and share information on civil documentation and services.
• Reply to messages and comments on social media per guidelines.
• Engage users in online conversations following guidelines.
• Develop vetted, well-researched answers to user queries.
• Share insights and learnings with the wider team.
• Stay updated with new information and attend trainings.
• Ensure two-way communication and safeguard confidentiality.

Skills

Content writing

Moderation of social media

CMS usage

Education

Bachelor's degree in social sciences, development studies, public administration, social work, communications, or related field

Tools

CMS

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary

IRC is seeking a Signpost Assistant under the direct supervision of Signpost Lead. The Signpost Assistant shall reply to user comments, messages, and queries based on Signpost guidelines and produce content driven by user requirements.

Major Responsibilities

• Support Signpost activities, including coordination with implementing partners, field visits, and supporting information dissemination to help improve access to information for vulnerable communities.
• Draft accurate content and share timely information about civil documentation, social protection programs, protection and safety, reduce rumors, misinformation, key service options, and other information as requested by users.
• Reply to messages and comments received on social media channels with the help of the Signpost team and moderation guidelines.
• Engage users in conversations online based on guidelines.
• Develop detailed, vetted, and well-researched answers to user queries.
• Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team.
• Remain updated with all the new information on an ongoing basis and attend regular trainings as required.
• Ensure two-way communication and be responsive to people's needs and changing contexts through social media.
• Experience in trauma-informed communication approaches and management techniques that will help build trust with users will be a plus.
• Ensure data-protection protocols to safeguard the confidentiality and protect those registered from potential protection risks, including violence, discrimination, or stigma.
• Ensure safety and security of documents/ assets handover to him/her for the assigned task.
• Follow policies and guidelines provided to him/her during orientation.

Key Working Relationships

• Position Reports to: Signpost Lead
• Other Internal and/or external contacts: Protection Coordinator, Protection team, Signpost global team.

Knowledge and Experience

• Bachelor's degree in social sciences, development studies, public administration, social work, communications, or related field.
• At least 6-months experience in content writing,
• Ability to work on a Content Management System (CMS) would be a strength,
• Experience moderating social media platforms (preferred).

Proven Skills and Competencies

• Knowledge of social media platforms such as Facebook.
• Ability to act with discretion, integrity, and diplomacy.
• An understanding of the power and importance of accurate information and the ability to exercise excellent judgement in ensuring all answers are accurate.

Language Skills

• Fluent, professional level speaking, reading, and writing in English and Urdu.
• The applicant should be able to speak using sufficient, structured and accurate vocabulary in a formal conversation.

Preferred Experience & Skills

• Excellent verbal and written communication skills and an overall ability to be clear and concise in all communications.
• Written and verbal communication skills in any local language including Pashto, Punjabi, Saraiki and Sindhi is preferable.
• Attention to detail.
• Strong interpersonal and time-management skills; ability to prioritize and deliver on time.
• Strong analytical problem-solving skills.
• Work both independently and in a multifaceted, cross-functional team.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.).

Working Environment

• Works well in and promotes teamwork, flexible and able to handle reasonable deadlines.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct . Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding , Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs.